Vanessa Amor Gold
Providence
Summary
10+ years of customer service and data entry experience, 5+ years of administrative assistant experience. Goal-oriented with a focus on excellent communication and interpersonal skills. Able to complete complex projects while maintaining daily responsibilities. Knowledgeable on software applications, including Neoserra, Microsoft Word, Access, and Excel.
Overview
6
6
years of professional experience
Work History
Customer Service Administrative Assistant
RI Commerce Corporation
Providence
04.2025 - Current
- Managed colleague inquiries through phone and email communication effectively.
- Coordinated schedules and appointments for colleague meetings and follow-ups.
- Assisted team members with administrative tasks to improve workflow efficiency in tourism department.
- Performed general office duties such as data entry, photocopying, scanning documents, and answering phones.
- Developed and updated training materials for new customer service staff.
Program Assistant
Apex
Providence
02.2025 - 04.2025
- Managed data entry tasks using spreadsheet software for accuracy.
- Verified the accuracy of data by cross-referencing with source documents.
- Organized and maintained electronic files for easy access and retrieval.
- Reviewed and verified data for consistency and completeness before entry.
Dept Assistant
Lifespan
Providence
07.2019 - 10.2024
- Effectively ensure all department matters such as purchasing and mail are processed and completed for entire department
- Filing and scanning PHI
- Provide team support for additional departments
- Maintain confidential information while completing patient records database, excel spreadsheets, and all physical and paper records.
Education
High School Diploma -
St. Mary Academy Bay View
Riverside06-1997
Bachelor of Science - Healthcare Administration
Western Governors University
Onlinetrue
Skills
- Data entry
- Customer service
- Schedule coordination
- Office management
- Training development
- Customer relationship management
- Document management
- Attention to detail
- Adaptability
- Flexibility
- File management
References
Available Upon Request.
Technical Experience
MS Excel, MS Word, MS Access, Publisher, People Soft, Epic, Neoserra, Data Entry, Filing, OnBase (Indexing)
Timeline
Customer Service Administrative Assistant
RI Commerce Corporation
04.2025 - Current
Program Assistant
Apex
02.2025 - 04.2025
Dept Assistant
Lifespan
07.2019 - 10.2024
High School Diploma -
St. Mary Academy Bay View
Bachelor of Science - Healthcare Administration
Western Governors University