Vanessa Rodriguez
Milwaukee,WI
Summary
Dynamic Assistant Guest Services Manager with a strong focus on team collaboration, problem-solving, and attention to detail. Committed to enhancing service efficiency and delivering exceptional guest experiences.
Overview
1
1
Language
9
9
years of professional experience
Work History
Assistant Guest Services Manager
Festival Foods
West Allis, Wisconsin
09.2023 - Current
- Managed daily operations of guest services team, improving service efficiency and guest satisfaction.
- Coordinated guest inquiries and resolved issues to deliver timely assistance and enhance guest experience.
- Trained staff on customer service best practices and adherence to company policies.
- Monitored staff performance and provided constructive feedback regularly.
- Facilitated interdepartmental communication to maintain seamless operations.
- Collaborated with managers across departments to streamline operations and improve service delivery throughout facility.
Medical Assistant
Advocate Aurora Health Care
Saint Francis, Wisconsin
07.2019 - 08.2023
- Administered medications and injections according to physician orders.
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits, ensuring timely access to care across departments.
- Prepared examination rooms, ensuring cleanliness and readiness for patients.
- Ensured examination rooms were clean and well-prepared for patients, stocked with necessary supplies and prepared for incoming patients.
- Addressed patient concerns and provided support through effective communication, enhancing patient satisfaction.
- Collaborated with medical teams to streamline workflows, resulting in improved service delivery.
Medical Assistant
Sixteenth Street Community Health Center
Milwaukee, Wisconsin
02.2018 - 07.2019
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Captured patient visit notes to support effective communication among healthcare team.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Nathan Hale High School
West Allis Skills
- Guest services
- Guest inquiry management
- Issue management
- Customer relations
- Operations management
- Guest appointment coordination
- Service policy adherence
- Staff development
- Cross-department collaboration
- Team collaboration
- Problem solving
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Guest Services Manager
Festival Foods
09.2023 - Current
Medical Assistant
Advocate Aurora Health Care
07.2019 - 08.2023
Medical Assistant
Sixteenth Street Community Health Center
02.2018 - 07.2019
High School Diploma -
Nathan Hale High School