VANESSA EMELY QUINTANA
Phoenix,AZ
Summary
Dedicated and compassionate client service professional with over 10 years of experience in customer service, front office operations, and team leadership. Experienced in managing high-volume scheduling, coordinating daily operations, resolving client concerns, and creating exceptional experiences from check-in to check-out. Known for building lasting relationships, maintaining organized workflows, and supporting both clients and team members in fast-paced environments. Bilingual in English and Spanish with a passion for helping people feel welcomed, supported, and confident throughout their experience.
Overview
14
14
years of professional experience
Work History
Front Bar Lead
Face FOUNDRIÉ | Sunnyside Llc
Phoenix, AZ
08.2025 - Current
- Lead daily front office operations, ensuring a seamless and welcoming experience for every client.
- Coordinate a high-volume appointment schedule while managing check-ins, check-outs, and provider schedules efficiently.
- Build strong relationships with clients by providing personalized service, answering questions, and resolving concerns with professionalism and empathy.
- Train and mentor new front desk team members on customer service standards, scheduling systems, and operational procedures.
- Support business growth by educating clients on memberships, services, and retail products based on their individual needs.
- Monitor daily performance metrics, including memberships, retail sales, and appointment rebooking, while coaching team members to achieve goals.
- Collaborate with leadership to improve workflows, implement promotions, and enhance the overall client experience.
- Maintain accurate client records, process payments, and ensure compliance with company policies and confidentiality standards.
- Assist with inventory management to ensure retail products and treatment supplies remain fully stocked and organized.
Distribution/Supply Chain Associate.
Trulieve
Phoenix, AZ
08.2016 - 08.2025
- Operated cash register to process payments from customers.
- Followed all DHS standards for sanitation and hygiene.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Communicated effectively with staff regarding daily tasks and orders.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated with suppliers to schedule timely deliveries and maintain supply chain efficiency.
- Enhanced supplier relationships through effective communication and collaboration, resulting in improved delivery times and product quality.
- Facilitated smooth flow of information between various departments involved in the supply chain process, fostering a collaborative work environment.
Sales Associate
Nike Retail Inc
Scottsdale, AZ
02.2014 - 07.2016
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group goals.
Daycare Assistant
Wheeler's Drop-A-Tot
Phoenix, AZ
08.2012 - 05.2016
- Developed positive relationships with parents through communication about their child's daily activities.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
Education
High School Diploma -
Cortez High School
Phoenix, AZ06.2010
Some College (No Degree) - Psychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Bilingual ( Spanish and English)
- Service-oriented mindset
- Multitasking and prioritization
- Data Entry
- Office Organization
- Administrative Support
- Cash Handling & POS
- Inventory Control
- Complex Problem-Solving
- Documentation Skills
Timeline
Front Bar Lead
Face FOUNDRIÉ | Sunnyside Llc
08.2025 - Current
Distribution/Supply Chain Associate.
Trulieve
08.2016 - 08.2025
Sales Associate
Nike Retail Inc
02.2014 - 07.2016
Daycare Assistant
Wheeler's Drop-A-Tot
08.2012 - 05.2016
Some College (No Degree) - Psychology
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Cortez High School