Vanessa G. Salinas
Weslaco,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employed
Weslaco, TX
10.2020 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Floater/Childcare Assistant Teacher
Little Miracles Learning Center, LLC
Weslaco, TX
11.2022 - 09.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child's development.
- Safely transported 10+ children during after school pick up.
Customer Service Representative
Senture
McAllen, TX
11.2021 - 03.2022
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
Education
No Degree - Medical Administrative Assistant
South Texas Vocational Technical Institute
Weslaco, TX10.2022
High School Diploma -
Weslaco East High School
Weslaco, TX05.2021
Skills
- Customer Service
- Time Management
- Critical Thinking
- Computer Proficiency
- Active Listening
- Problem-solving abilities
- Call center experience
- Bilingual
Certification
- Cosmetology License - Texas Board of Cosmetology.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Texas Driver's License
- Basic Life Support Certification (BLS)
- Heartsaver Pediatric First Aid CPR AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Floater/Childcare Assistant Teacher
Little Miracles Learning Center, LLC
11.2022 - 09.2024
Customer Service Representative
Senture
11.2021 - 03.2022
Nail Technician
Self-employed
10.2020 - Current
No Degree - Medical Administrative Assistant
South Texas Vocational Technical Institute
High School Diploma -
Weslaco East High School