Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Gratton

Miami

Summary

Highly motivated and diligent individual consistently demonstrating a strong work ethic and unwavering commitment. Possessing a natural sense of responsibility and exceptional organizational skills, excelling in any given situation. Energy and dedication are complemented by excellent interpersonal abilities, enabling effective collaboration with individuals from diverse age groups, cultural backgrounds, and socio-economic statuses. Meticulous and proactive with a keen eye for detail and the capability to prioritize multiple tasks simultaneously.

Overview

7
7
years of professional experience

Work History

Laboratory Secretary

NA Diagnostic
10.2024 - Current
  • Ensured compliance with safety regulations by maintaining a clean work environment and adhering to established protocols.
  • Enhanced laboratory efficiency by organizing and maintaining a comprehensive filing system for all documentation.
  • Assisted in the development and implementation of laboratory policies and procedures, fostering a culture of continuous improvement.
  • Coordinated equipment maintenance schedules to minimize downtime and ensure optimal functioning throughout the lab facility.

Assistant/Secretary

Northside Propane Gas Company
05.2018 - Current
  • Compile comprehensive documentation consistently.
  • Handled order intake from customers efficiently.
  • Managed document filing system to ensure compliance with established protocols.
  • Enhanced client support experience.
  • Provided accurate information during telecommunication interactions.
  • Managed and executed payroll functions.
  • Coordinated and prioritized tasks to optimize workflows.

WAITRESS

Harry’s seafood bar and grille
05.2021 - 06.2024
  • Executed food and beverage service with efficiency and professionalism.
  • Resolved inquiries through efficient communication and problem-solving.
  • Ensured premises remained spotless through regular cleaning.
  • Ensured smooth workflow through effective coordination of opening and closing responsibilities.
  • Provided exceptional service in a high-end, fast-paced seafood restaurant.

RECEPTIONIST

Sunset Medical Center
06.2021 - 01.2024
  • Managed scheduling for appointments.
  • Ensured service excellence in every client interaction.
  • Executed various clerical duties.
  • Managed high volume of daily phone inquiries.
  • Facilitated guest experiences by offering courteous greetings.

Spectrum Call Center

Spectrum
02.2019 - 02.2023
  • Reduced call center wait times by streamlining the dispatch process for faster response times.
  • Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for quality assurance purposes.
  • Enhanced customer satisfaction by efficiently prioritizing and dispatching service requests.
  • Demonstrated exceptional problem-solving skills by swiftly addressing and resolving issues that arose during the dispatch process, minimizing potential negative impact on customer satisfaction levels.

WAITRESS

Cancun’s bar and grill
04.2021 - 01.2023
  • Delivered high-quality customer service in a fast-paced dining environment.
  • Provided exceptional assistance to customers.
  • Performed thorough cleaning and maintenance to ensure a hygienic environment.
  • Supervised culinary operations.

Cashier/Customer Service

Chick-Fil-A
01.2019 - 04.2022
  • Managed cash transactions and maintained accurate register records.
  • Managed drive-thru operations seamlessly.
  • Contributed to upkeep and sanitation of restaurant environment.
  • Delivered outstanding support for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.

ACCESSIONING/LAB TECHNICIAN

KWB Pathology Associates
04.2019 - 10.2021
  • Performed technical analyses within a lab setting.
  • Managed the intake of clinical specimens effectively.
  • Entered patient data into database.
  • Documented information by maintaining daily logs and equipment record books.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.

Education

Bachelor Of Nursing -

Nova Southeastern University
Davie, FL

A.A Degree -

Tallahassee Community College
01.2021

High School Diploma -

Tarpon Springs High School
01.2019

Early College Program - Nursing

St. Petersburg College
01.2019

Skills

  • Fluent bilingualism
  • Problem-solving
  • Customer service
  • Data entry
  • Call center experience
  • Organization
  • Appointment scheduling
  • Keyboarding skills
  • Complex Problem-solving
  • Problem-solving skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Laboratory Secretary

NA Diagnostic
10.2024 - Current

RECEPTIONIST

Sunset Medical Center
06.2021 - 01.2024

WAITRESS

Harry’s seafood bar and grille
05.2021 - 06.2024

WAITRESS

Cancun’s bar and grill
04.2021 - 01.2023

ACCESSIONING/LAB TECHNICIAN

KWB Pathology Associates
04.2019 - 10.2021

Spectrum Call Center

Spectrum
02.2019 - 02.2023

Cashier/Customer Service

Chick-Fil-A
01.2019 - 04.2022

Assistant/Secretary

Northside Propane Gas Company
05.2018 - Current

High School Diploma -

Tarpon Springs High School

Bachelor Of Nursing -

Nova Southeastern University

A.A Degree -

Tallahassee Community College

Early College Program - Nursing

St. Petersburg College

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