Vanessa Marie Hernandez

• Executed marketing strategies across social media platforms to enhance brand visibility.

• Coordinated schedules for prospective leads to optimize follow-up efforts.

• Develop and manage strategic partnerships, building partnerships with local businesses to expand outreach and event reach

• Track Outreach efforts, leads, and event performance

• Schedule prospective leads

• Engage and educate prospective patients

• Manage event logistics from setup through Follow-up.

• Manage event logistics from setup through Follow-up.

• Provide Bilingual (English/Spanish) support to improve patient experience and accessibility within clinics in two states

• Handle administrative tasks while managing high-volume, fast-paced workload

• Assisted members with prescription benefits, coverage questions, and authorization issues in a busy call center environment.
• Simplified complex information for members, enhancing their understanding and satisfaction.
• Managed a high volume of calls while maintaining professionalism, accuracy, and a helpful attitude
• Addressed concerns of frustrated callers with active listening and patience, achieving resolutions.
• Worked with pharmacies and other departments to resolve problems and help members get the assistance they needed.
• Handled high call volume while ensuring professionalism, accuracy, and a supportive demeanor.

• Greeted members and guests, facilitated check-ins, and addressed inquiries to enhance visitor experience.
• Resolved billing concerns and membership issues while ensuring respectful and positive interactions.
• Organized and maintained a welcoming front desk to support efficient operations.
• Communicated facility rules to members and guests to ensure understanding.
• Balanced administrative duties with the needs of members and guests in a busy environment.

• Welcomed prospective residents and provided property tours, answering questions and helping them through the leasing process.
• Addressed resident concerns to enhance overall satisfaction and optimize leasing experiences.
• Completed regular inspections of model apartments and common areas to maintain cleanliness and presentation.
• Coordinated with maintenance and management to ensure timely resolution of resident requests.
• Collaborated with team members to streamline daily operations and improve service delivery.

• Conducted property tours and helped prospective residents understand their options.
• Resolved noise complaints and addressed building policy inquiries, maintaining professionalism to foster resident trust.
• Handled difficult conversations involving noise complaints and building policies while remaining calm and professional.
• Led property tours to inform prospective residents about options, enhancing their decision-making experience.
• Cultivated positive relationships through approachability and responsiveness, contributing to tenant satisfaction.

• Assisted families during some of the most difficult and Provided support during emotional times for families.
• Provided administrative support while ensuring families felt respected and supported during emotional times.
• Handled sensitive information with utmost discretion and professionalism to maintain confidentiality.
• Developed strong listening skills to effectively support individuals during challenging moments.