- DIY and Home Improvement
- Experimenting with different creative mediums, like clay, glass, and metals, to expand skills and techniques
- Volunteering for community initiatives to give back to local communities and make a positive impact
Vanetta Primus
Bryan,United States
Summary
Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
13
13
years of professional experience
Work History
Medical Office Coordinator
HCA-Texas Cardiac Arrhythmia
Bryan, TX, US
06.2023 - Current
- Coordinate patient appointments, streamline office workflow, and enhance patient satisfaction.
- Facilitate communication between departments, resolve scheduling conflicts, and boost team collaboration.
- Facilitated patient scheduling and coordinated care plans, ensuring timely appointments and enhancing patient satisfaction.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
Medical Office Specialist
Prestige Staffing (HCA Contract)
Bryan, TX
01.2023 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Healthcare Service Representative
Kelsey Seybold Clinic
Remote
01.2022 - 01.2023
- Assisted patients with inquiries, enhancing satisfaction and communication skills.
- Resolved patient issues promptly, improving service efficiency and team collaboration.
- Managed appointment scheduling, achieving seamless operations, and reducing wait times.
- Processed insurance claims accurately, ensuring compliance and financial accuracy.
- Supported medical staff, contributing to a cohesive and productive healthcare environment.
- Analyzed patient feedback to identify service gaps, implemented solutions that led to noticeable improvements in service delivery.
- Educated patients on healthcare options, empowering them to make informed decisions that positively impact their health outcomes.
General Manager
Cube Smart Self Storage
Cypress, Texas
12.2012 - 12.2021
- Led daily operations, improved customer satisfaction, managed budgets, resolved conflicts, and boosted profits.
- Spearheaded operational strategies that improved occupancy rates, contributing to substantial revenue growth and enhanced customer satisfaction.
- Fostered a team-oriented environment, leading staff training initiatives that boosted employee engagement and service delivery standards.
- Maintained open communication with team members, encouraging a culture of collaboration and continuous improvement.
- Coordinated with cross-functional teams to implement new service protocols, elevating overall service delivery and customer experience.
- Developed and implemented strategies to increase sales and profitability.
Education
Master of Science - Public Administration
Columbia Southern University
Orange Beach, AL10-2025
Bachelor of Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL08-2022
Skills
- Project Management
- Data Analysis
- Time Management
- Problem Solving
- Conflict Resolution
- Customer Service
- HIPAA compliance
- Patient scheduling
Interests
Timeline
Medical Office Coordinator
HCA-Texas Cardiac Arrhythmia
06.2023 - Current
Medical Office Specialist
Prestige Staffing (HCA Contract)
01.2023 - 06.2023
Healthcare Service Representative
Kelsey Seybold Clinic
01.2022 - 01.2023
General Manager
Cube Smart Self Storage
12.2012 - 12.2021
Master of Science - Public Administration
Columbia Southern University
Bachelor of Science - Healthcare Administration
Columbia Southern University