Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaneza Ramirez

Las Vegas,NV

Summary

I have extensive experience in formal and non formal education. I love taking constructive criticism and feedback, as a chance to learn and grow my skills in both my professional and personal life. I am a self taught and a licensed nail technician with over 5+ years of experience in the nail industry. I specialize in acrylic, gel manicure/pedicure services and nail art customization. My goal in working with your company is to create life long loyal clients who enjoy my services while also working in a professional, clean, fun environment and I think your establishment would be a perfect fit for what I foresee in my future as a nail technician.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

EOS Fitness
Las Vegas, NV
08.2022 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed payments and updated accounts to reflect balance changes
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shift Lead Manager

Wendy's
Tustin, CA
08.2018 - 07.2022
  • Ensuring that customers are satisfied with their experience by providing excellent customer service
  • Monitoring employee performance to ensure that they are meeting company standards for quality and speed of service
  • Handling customer complaints and resolving issues with them to ensure a positive experience
  • Coordinating with other departments to ensure that all food items are prepared according to company standards
  • Monitoring employee attendance, productivity, and performance to ensure that standards are being met
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Trained new employees on procedures, policies, and job functions.

Education

Associate of Arts - Nail Technician

Euphoria Institute
Las Vegas, NV
02-2023

High School Diploma -

Tustin High School
Tustin, CA
06-2017

Skills

  • flexibility
  • strong communication skills
  • dependability
  • availability
  • Thrive under pressure
  • Time management

Certification

  • Nail Technology

Timeline

Receptionist

EOS Fitness
08.2022 - Current

Shift Lead Manager

Wendy's
08.2018 - 07.2022

Associate of Arts - Nail Technician

Euphoria Institute

High School Diploma -

Tustin High School

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Vaneza Ramirez