Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vangelius Hristov

OCEANSIDE,CA

Summary

Dynamic Customer Service Representative with proven expertise at Oreily's Auto Parts, excelling in problem resolution and relationship building. Leveraged CRM software to enhance customer interactions, achieving high satisfaction levels. Skilled in active listening and critical thinking, consistently delivering exceptional support and ensuring customers select the right automotive parts for their needs.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Oreily's Auto Parts
San Diego, CA
02.2023 - 08.2025
  • Assisted customers with inquiries, providing accurate product information and support.
  • Utilized customer relationship management (CRM) software to track interactions and resolutions.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline service processes and enhance customer satisfaction.
  • Assisted customers in selecting the right automotive parts based on needs and vehicle specifications.
  • Provided exceptional customer support, resolving inquiries and enhancing overall satisfaction levels.

Education

Bachelor of Arts - Marketing

Arden Univeristy
Los Altos, CA
08-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Problem resolution

Timeline

Customer Service Representative

Oreily's Auto Parts
02.2023 - 08.2025

Bachelor of Arts - Marketing

Arden Univeristy