Vania Berkey
Kissimmee,USA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast- paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
17
17
years of professional experience
Work History
On Site Service Specialist
Ricoh Americas Corporation
10.2023 - Current
- Managed on-site service delivery, ensuring compliance with customer specifications and operational standards.
- Collaborated with cross-functional teams to streamline processes and enhance service efficiency.
- Implemented effective troubleshooting techniques for equipment issues, minimizing downtime and improving client satisfaction.
- Developed training materials and conducted sessions for new staff, fostering a culture of continuous learning.
- Coordinated inventory management, ensuring timely replenishment of supplies to meet service demands effectively.
- Maintained detailed records of all service activities, ensuring accurate documentation and effective communication with colleagues and clients.
- Identified potential sales opportunities while servicing existing accounts, leading to increased revenue growth for the company.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 10-20 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Maximized space utilization in storage areas, arranging items systematically for easy access and retrieval.
- Kept abreast of industry trends and regulations to ensure compliance with local, state, and federal laws governing shipments.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
Hotel Front Desk Clerk
Holiday Inn Express
Orlando, Florida
01.2023 - Current
- Greeted and welcomed hotel guests with energy, enthusiasm and professionalism.
- Issued room keys, received telephone messages and scheduled wake-up calls.
- Informed guests of on-site entertainment, services and available amenities.
- Maintained up-to-date knowledge of hotel facilities, services and hours of operation.
- Accepted letters and packages, distributing to relevant departments or persons.
- Listened to and professionally resolved minor complaints from guests.
- Provided guests with directions and information about local area.
- Assigned appropriate guest room accommodations during hotel check-in.
- Kept impeccable administrative and financial records, verified transactions and updated records.
Account Representative
Marathon Staffing
Birmingham, Alabama
01.2022 - 01.2023
- Recruited and hired new employees to fill job vacancies and add talent to department.
- Contributed to diverse and inclusive workplace with fair and equitable application of human resources standards.
- Greeted visitors, answered phones and managed appointment and interview scheduling.
- Answered HR department inquiries, forwarding calls and messages to relevant personnel.
- Made hiring recommendations based on applicant interviews.
- Oriented new employees by explaining policies, benefits and procedures.
- Brought in well-qualified applicants through digital and print job postings.
- Determined qualifications and eligibility of candidates with detailed application reviews.
Front Desk Receptionist
Ramada Suites
Orlando, Florida
07.2018 - 12.2020
- Greeted people upon arrival and provided directions to specific destinations.
- Supported customers with prompt answers and personalized support.
- Maintained office security standards, checking in guests and issuing room keys.
- Delivered exceptional customer service, provided information, and independently resolved issues.
- Managed mail, packages, and courier deliveries in and out of office.
- Operated telephone switchboard, providing information, taking messages and scheduling appointments.
- Collected payments for services and updated accounts to reflect new balances.
- Kept office appearance and front desk clean and orderly.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Ordered, received, and restocked supplies for office team.
- Protected confidential guest and business information.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Remained calm, resourceful, and proactive while managing any and all issues that may arise.
Office Manager/HR Assistant
Uniclass Management LLC
Orlando, Florida
11.2011 - 08.2020
- Employed safety and security procedures to protect sensitive information.
- Built collaborative working relationships within organization to achieve goals.
- Fielded questions from staff, customers, and vendors using phone and email.
- Recruit Job Candidates in local area hotels include International Drive and Orlando Airport locations.
- Mentor and monitor hotel personnel recruited including, housekeeping, laundry, engineering front desk staff.
- Accounts Payable, Process employee's payroll.
- Maintained accurate, compliant accounts, inputting new transactions each day.
- Reconciled accounts and managed documents to facilitate office operations.
- Generated reports to inform leadership of profits, operations, and other metrics.
- Placed orders, monitored usage, and coordinated stocking to control office supplies.
- Met legal requirements by correctly completing important forms.
- Organized and updated file systems, keeping records easily retrievable.
- Managed incoming and outgoing mail, packages, and faxes.
- Partnered with human resources to organize screening and interviewing of potential employees.
- Evaluated and reviewed office production and procedures to improve efficiency.
Front Desk Supervisor
Comfort INN
Newport, Oregon
10.2008 - 11.2011
- Handled high volume of guest interactions each day with high accuracy, including check-ins, check-outs, and requests.
- Helped guests feel welcome with service-oriented, upbeat front desk team carefully managing every interaction.
- Ran smooth shifts each day, checking operations regularly and correcting problems without delay.
- Maintained organized, efficient front desk with regular attention to housekeeping needs.
- Supported billing with well-documented charges and timely payment collection.
- Supervised employee levels, keeping shifts properly staffed during busy periods.
Softline's Sales Associate
AAFES Military Exchange
Hinesville, Georgia
02.2006 - 09.2008
- Prepared attractive displays, dressing and arranging mannequins to push specific products.
- Replenished stock daily, arranging items in line with presentation standards.
- Kept soft lines organized, stocked, and free of clutter and trash.
- Kept store shelves, racks and bins presentable with frequent resets.
- Recommended merchandise to suit customer budget and preferences.
- Verified sales prices and processed cash or credit payments to complete sales.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Bakery and Deli Associate
Walmart
Orlando, Florida
05.2002 - 12.2003
- Welcomed customers and answered menu and product questions.
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards.
- Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.
- Complied with food safety and sanitation regulations.
- Maintained cleanliness of kitchen, dining room and equipment.
- Scrubbed and polished counters, steam tables, and other equipment and cleaned glasses, dishes, and fountain equipment.
- Organized supplies and arranged food in attractive displays.
- Assisted caterers with food preparation or service.
- Met customer needs with fast, friendly and knowledgeable service.
- Met customer needs by keeping self-serve stations well-stocked with food and supplies.
- Arranged tables and decorations according to instructions.
- Performed sweeping, mopping, and washing dishes to keep equipment and facilities sanitary.
- Stayed on top of regular shift cleaning duties.
Education
High School -
Rio De Janeiro, Brazil12.1995
Travel & Tourism Course - undefined
Penn Foster
11.2011
Skills
- Customer service
- Ability to multitask
- Critical thinking
- Payment handling
- Check-in & check-out coordination
- Human resources administration
- Employee relations
- Personnel records management
- Employee onboarding
- Payroll administration
- Talent recruitment
- Employee orientation
- Applicant interviewing
- Problem solving
- QuickBooks
- Checkout processing
- Attention to detail
- Shipping and receiving
- Organizational skills
- Customer service excellence
- Understanding customer needs
- Data entry
Languages
English
Portuguese
Spanish
Timeline
On Site Service Specialist
Ricoh Americas Corporation
10.2023 - Current
Hotel Front Desk Clerk
Holiday Inn Express
01.2023 - Current
Account Representative
Marathon Staffing
01.2022 - 01.2023
Front Desk Receptionist
Ramada Suites
07.2018 - 12.2020
Office Manager/HR Assistant
Uniclass Management LLC
11.2011 - 08.2020
Front Desk Supervisor
Comfort INN
10.2008 - 11.2011
Softline's Sales Associate
AAFES Military Exchange
02.2006 - 09.2008
Bakery and Deli Associate
Walmart
05.2002 - 12.2003
Travel & Tourism Course - undefined
Penn Foster