VANIA LEROY
Groveland,Fl
Summary
Case Manager offering more than 4 years of relevant experience, exceptional communication skills and the important ability to solve complex problems. Effective team player with a pro- active approach and a deep passion for helping others.
Core Competencies: Communication skills| Strong Work Ethic | Problem Solving | Commitment to Excellence | Leadership | Project management skills | Collaboration | Bi-lingual
Overview
5
5
years of professional experience
Work History
Case Manager
Indelible Solutions
Orlando , FL
2021.02 - Current
- Responsible for addressing issues that prevent case managers from performing following duties: review of intake forms to determine client's eligibility for program benefits, recommendations for award, finalizing agreements for execution, and income verification.
- Maintain knowledge of U.S. Department of Treasury regulations and guidance.
- COVID-19 task form unit tasked to roll out rental assistance to millions of families.
- Assisted with approval/ denial process of over 4000 cases. Adjudication
- Monitored and maintained level of productivity within units and report to Deputy Program Manager
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Participated in professional growth programs to support special education improvement efforts.
- Worked directly with DCF to answer questions regarding applicants, eligibility and other qualification standards
COLLECTIONS / COVID CASE MANAGEMENT TEAM
WYNDHAM FINANCIAL SERVICES
ORLANDO , FL
2018.01 - 2021.01
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Counseled over 50 debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
- Assisted with loan processing and output of payments.
- Responsible for understanding & implementing accounting and finance best practices including basic internal controls, best practices for preparing/presenting financial schedules and other reconciliations within for profit and non-profit organizational environments.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Associate of Science - APPLIED SCIENCE
ASSOCIATES | BRAMSONORT COLLEGE
Skills
- Excellent organizational skills and attention to detail
- Previous case management experience on federally funded program
- 10+ years of customer service expertise
- Ability to communicate effectively, verbally and in writing
- Able to manage designated caseload of complaints and appeals
- Able to meet deadlines in fast-paced work environment
- Proficient in MS Office Suite
- Case Management Tracking
Timeline
Case Manager
Indelible Solutions
2021.02 - Current
COLLECTIONS / COVID CASE MANAGEMENT TEAM
WYNDHAM FINANCIAL SERVICES
2018.01 - 2021.01
Associate of Science - APPLIED SCIENCE
ASSOCIATES | BRAMSONORT COLLEGE
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