Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanise Chaney

Jacksonville

Summary

Seasoned professional with 15 years of experience in customer service, sales, and team leadership. Excelled in roles requiring exceptional communication, strategic planning, and inventory management. Seeking a Customer Agent position to leverage proven customer service skills and sales expertise.

Overview

17
17
years of professional experience

Work History

Insurance Agent Advocate

GoHealth
10.2024 - Current
  • Developed tailored insurance solutions to meet diverse client needs.
  • Cultivated strong relationships with clients, enhancing customer satisfaction and retention.
  • Conducted comprehensive policy reviews, ensuring compliance with industry regulations.
  • Collaborated with underwriters to assess risk and determine appropriate coverage levels.
  • Implemented streamlined processes for claims management, reducing resolution times significantly.

Sales Merchandiser

High Point Sale & Marketing LLC
11.2023 - 09.2024
  • Managed product replenishment and ensured optimal stock levels, leading to consistent product availability and customer satisfaction.
  • Maintained and constructed product displays, including racks, end caps, check stands, and front-end displays, enhancing product visibility and shopper engagement.
  • Oversaw store resets and re-tags, aligning with merchandising standards and contributing to the promotion of brand products effectively at the retail level.

Team Supervisor

Coca-Cola Beverage FL
01.2017 - 09.2023
  • Developed strategic merchandising plans that resulted in a 10% increase in revenue.
  • Trained and mentored staff to enhance customer service skills and product knowledge.
  • Implemented an inventory management system that reduced stock losses by 20%.

Customer Service Representative

United States Medical
12.2014 - 12.2017
  • Responded to customer inquiries and processed orders, showcasing a comprehensive understanding of medical products and services.
  • Managed high call volume, providing prompt and accurate assistance to clients.
  • Collaborated with healthcare providers to facilitate accurate and timely delivery of medical supplies.

Assistant Manager

JC Penney's
08.2008 - 11.2014
  • Supervised a team, ensuring compliance with company policies and adherence to procedures.
  • Analyzed sales data to inform inventory management and pricing strategies.
  • Trained new team members and contributed to achieving sales targets through strategic sales approaches and staff development.

Education

Associate Degree - Business Administration

Everett Community College

High School Diploma - undefined

North Miami Senior High School
Miami, FL
06.2008

Skills

  • Typing (Skillful)
  • Listening (Experienced)
  • Teamwork (Expert)
  • Integrity (Expert)
  • Problem-Solving (Expert)
  • Communication (Expert)
  • Time Management (Expert)
  • Leadership (Expert)
  • Conflict Resolution (Expert)
  • Multitasking (Expert)
  • Sales (Experienced)
  • Merchandising (Expert)
  • Inventory Management (Expert)
  • Customer Service (Expert)
  • Problem Solving
  • Empathy
  • Communication
  • Active Listening
  • Technical Proficiency
  • Time Management
  • Customer Relationship Management (CRM)
  • Multitasking
  • Conflict Resolution
  • Data Entry

Timeline

Insurance Agent Advocate

GoHealth
10.2024 - Current

Sales Merchandiser

High Point Sale & Marketing LLC
11.2023 - 09.2024

Team Supervisor

Coca-Cola Beverage FL
01.2017 - 09.2023

Customer Service Representative

United States Medical
12.2014 - 12.2017

Assistant Manager

JC Penney's
08.2008 - 11.2014

Associate Degree - Business Administration

Everett Community College

High School Diploma - undefined

North Miami Senior High School

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Vanise Chaney