Vanisha Holloway
Richmond VA,VA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Teleperformance
Customer Coordinator
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Collections Agent
Bill Gosling Outsourcing
02.2020 - 08.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Housekeeping Team Leader
HHS
03.2017 - 04.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
George Wythe High School
4314 Crutchfield St, Richmond, VA 23225Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Credit adjustments
- Decision-making
- Call center experience
- Persuasion strategies
- Problem-solving
- Attention to detail
- Relationship building
- Active listening
- Critical thinking
- Data entry
- De-escalation techniques
- Sales expertise
Timeline
Teleperformance
Customer Coordinator
09.2023 - Current
Collections Agent
Bill Gosling Outsourcing
02.2020 - 08.2023
Housekeeping Team Leader
HHS
03.2017 - 04.2019
George Wythe High School
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