Summary
Overview
Work History
Education
Skills
Timeline
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Vanisha Reed

Las Vegas,NV

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

6
6
years of professional experience

Work History

Customer Care Specialist

Concentrix
Las Vegas, USA
06.2022 - Current
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Provided timely responses to customer questions and complaints in a professional manner.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
  • Entered customer information into the database for tracking purposes.
  • Maintained an organized system of records related to customer service requests.

Frontline Cashier

Walmart Inc, Sam’s Club
Sacramento, USA
02.2020 - 02.2022
  • Greeted customers and answered questions in a courteous manner.
  • Processed customer payments using cash, credit cards, and other payment methods.
  • Operated cash registers to process sales transactions accurately.
  • Verified the age of customers purchasing alcohol and tobacco products.

Patient Service Representative

Aerotek
Sacramento, USA
01.2019 - 12.2021
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.

Education

High School -

Live Oak High School
Antioch, CA

Skills

  • Effective Organizational Frameworks
  • Initiative Taking
  • Customer Relationship Management
  • Positive Mindset
  • Data Entry Expertise
  • Quality Improvement Initiatives
  • Incident Management
  • Strategic Problem Resolution
  • Detail-Oriented Analysis

Timeline

Customer Care Specialist

Concentrix
06.2022 - Current

Frontline Cashier

Walmart Inc, Sam’s Club
02.2020 - 02.2022

Patient Service Representative

Aerotek
01.2019 - 12.2021

High School -

Live Oak High School

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Vanisha Reed