Vanissia Baker
Dallas,TX
Summary
Dynamic administrative team lead with extensive expertise in the banking sector, demonstrating strong organizational skills in managing critical data and resolving discrepancies efficiently. Proven track record of collaborating with third-party vendors to effectively address and resolve issues. Highly proficient in navigating high-yield and leveraged loan financial markets, contributing to enhanced operational efficiency and team performance. Committed to driving results through strategic problem-solving and effective communication.
Overview
19
19
years of professional experience
Work History
Home Loan Specialist III
PennyMac Loan Services
04.2025 - Current
- Evaluated client financial profiles to determine loan eligibility and recommend appropriate mortgage solutions.
- Analyzed applicants'' credit histories, income levels, and other factors to determine qualification status accurately based on lender requirements.
- Conducted thorough reviews of loan files, identifying potential issues early in the process to avoid delays.
- Minimized default risk by thoroughly assessing borrower''s ability to repay loans according to guidelines set forth by government agencies and lending institutions.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
Claims Specialist
State Farm
01.2024 - 04.2025
- Reviewed and analyzed claims to ensure compliance with company policies and regulations.
- Coordinated with internal departments to gather necessary documentation for claim processing.
- Resolved customer inquiries and disputes related to claim status effectively and efficiently.
- Mentored junior claims staff on best practices for accurate claims assessment and processing.
SYNDICATE LOAN REVIEW SPECIALIST III
Amerihome Mortgage (KForce Staffing)
05.2023 - 09.2023
- Accurately review loan documentation and collateral files to ensure documentation matches system
- Research and accurately prepare reports via VLOOKUP
- Ensure files contain all required documentation and meets acceptable compliance standards and complies with established guidelines
- Maintained a minimum of 95% Productivity, 85% Quality, 90% completion within SLA
- Mentor to junior loan specialists
LOAN PROCESSOR LEAD / JR. UNDERWRITER
First United Bank
03.2021 - 12.2022
- Provide guidance on policies, guidelines, and procedures
- Communicate efficiently with all necessary parties on the status of loan
- Ensure accuracy of all loan documents
- Independently make judgment calls for the betterment of the company
- Handle loan level file escalations
- Review title documents
- Maintain a positive work environment by developing meaningful relationships with members and leaders
- Review appraisal
- Manage pipeline with high volume to meet strict deadlines
- Stipulate loan file after review of credit, income and assets
LOAN FULFILLMENT PROCESSOR / JR. UNDERWRITER
Regions Mortgage
01.2018 - 03.2021
- Communicate with and collect necessary documentation from customer as required by the underwriter
- Communicate efficiently with Loan Officer and all necessary parties on the status of loan
- Review income, assets, credit, title, and appraisal documents
- Meet tight deadlines
- Managed pipeline with high volume
LOAN PROCESSOR III
BB&T
06.2014 - 12.2017
- Obtain required credit and compliance documentation for assigned applications
- Congregate and submit mortgage loans ensuring all policies and procedures are met in a timely manner
- Maintain friendly and professional interaction with clients, agents and loan originators
LOAN CLOSER
Wells Fargo
10.2013 - 04.2014
- Manage complex pipeline to anticipate estimated closing date
- Obtain and clear closing stipulations
- Contact and review HUD-1 and requirements with customer
- Schedule and meet closing date and fund loans
CUSTOMER SERVICE REPRESENTATIVE / LOAN PROCESSOR II
Bank of America
07.2010 - 09.2013
- Perform complex and confidential administrative functions such as organizing confidential files, performing data entry and maintaining accurate records
- Act as liaison with internal and external contacts as needed
- Follow up on required conditions with Loan Officer and their assistant and/or third parties
- Maintain pipeline within the company's standard of Target Processing Dates
- Other duties assigned by management
SENIOR CUSTOMER CARE SPECIALIST
Broadview Security (Formerly Brink's)
07.2008 - 02.2010
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Communicated with clients regarding account services, statements, and balances.
CUSTOMER SERVICE REPRESENTATIVE
Allied Barton
04.2007 - 06.2008
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
Education
Associate of Science - Business Management
Cedar Valley College
Lancaster, TXBusiness Management
Mountain View College
Dallas, TX01.2007
Skills
- Strong focus on accuracy
- Proficient in CLOs
- Prudent evaluation abilities
- Strategic issue resolution
- Skilled in Microsoft Office tools
- WSO
- Problem-solving skills
- Written and verbal communication skills
- Excellent organization skills
- Time management skills
- Loan market experience
- Critical Thinking
- Documentation review
- Credit analysis
Timeline
Home Loan Specialist III
PennyMac Loan Services
04.2025 - Current
Claims Specialist
State Farm
01.2024 - 04.2025
SYNDICATE LOAN REVIEW SPECIALIST III
Amerihome Mortgage (KForce Staffing)
05.2023 - 09.2023
LOAN PROCESSOR LEAD / JR. UNDERWRITER
First United Bank
03.2021 - 12.2022
LOAN FULFILLMENT PROCESSOR / JR. UNDERWRITER
Regions Mortgage
01.2018 - 03.2021
LOAN PROCESSOR III
BB&T
06.2014 - 12.2017
LOAN CLOSER
Wells Fargo
10.2013 - 04.2014
CUSTOMER SERVICE REPRESENTATIVE / LOAN PROCESSOR II
Bank of America
07.2010 - 09.2013
SENIOR CUSTOMER CARE SPECIALIST
Broadview Security (Formerly Brink's)
07.2008 - 02.2010
CUSTOMER SERVICE REPRESENTATIVE
Allied Barton
04.2007 - 06.2008
Business Management
Mountain View College
Associate of Science - Business Management
Cedar Valley College