Vanitha Veluchamy
Frisco,TX
Summary
Dynamic Salesforce expert with over 10 years of experience delivering comprehensive CRM solutions across the healthcare, supply chain, and education sectors. Proven ability to translate complex business requirements into scalable, high-performing technical architectures, utilizing a diverse certification portfolio to address intricate challenges. Skilled in designing and implementing custom objects, workflows, and validation rules, with strong proficiency in Apex development and Lightning web components. Recognized as a dedicated team player with exceptional problem-solving abilities and effective communication skills, consistently thriving under tight deadlines while driving successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator/Developer
Accentcare
Dallas, TX
02.2019 - Current
- Executed streamlined patient intake strategies within Salesforce Health Cloud, significantly improving the overall onboarding experience for home health care patients.
- Managed custom Salesforce intake management system, optimizing patient onboarding workflows by leveraging both declarative and programmatic coding techniques.
- Conducted comprehensive root cause analysis and issue triaging for production support, prioritizing both short-term fixes and sustainable platform improvements.
- Collaborated with stakeholders to approve user stories and implement solutions for prioritized enhancements in clinical operations.
- Assisted in creating over 80+ knowledge articles to aid end-users and internal teams. Supported the establishment of internal knowledge management standards.
- Facilitated sprint planning and strategic story backlog grooming to prioritize high-value stories.
- Engineered comprehensive process maps and user stories to streamline Salesforce Health Cloud setup, focusing on Custom Objects, Process builders, Flows, and Integration with EMR/EHR systems.
- Administered user access for 1500+ individuals to enhance security measures by effectively implementing,Profiles, and Roles Permission Sets, Permission Set Groups.
- Designed and implemented Public Groups and Queues to improve collaboration in Record Sharing and streamline Task assignments.
- Created Role Hierarchy, Security settings, Chatter groups, Record types, Case assignment Rules, Workflows, Custom Page Layouts, Custom Settings and Lightning Record Page.
- Designed and implemented custom Salesforce Reports and Dashboards to visualize critical patient intake KPIs across multiple national branches.
- Optimized clinical intake follow-up processes by implementing automated Record Triggered Flows for task assignment to designated groups.
- Established and enforced data quality standards through implementation of Validation rule Matching and Deduplication strategies.
- Managed data cleanup and maintenance processes through effective use of Data loader and Import wizard tools.
- Enhanced user lifecycle management by implementing flow automation to deactivate inactive users after 15 days.
- Engineered Lightning Web Component to facilitate integration with TransUnion for eligibility verification based on insurance settings.
- Designed lightning component to track referral status metrics, supporting SLA compliance and emphasizing milestone severity.
- Established a deletion framework for configured objects to ensure comprehensive deletion history management.
- Designed and developed Apex classes, Controller classes, extensions, and Triggers to enhance application functionality and support user needs.
- Developed Batchable, Schedulable, and Queueable classes to enhance system efficiency.
- Architected and executed end-to-end data migrations from SQL Server to Salesforce using DBAmp, ensuring 100% data integrity through custom SQL stored procedures and mapping.
- Partnered with data engineering to streamline automation of data pipelines between SQL Server and Snowflake.
- Executed creation of table views and established procedures and tasks to streamline data processing in Snowflake.
- Developed and implemented custom JavaScript logic within Snowflake to capture and broadcast execution failures of ADF pipelines and tasks.
- Designed and implemented high-impact Qlik dashboards for executive leadership, enhancing data visualization and accessibility.
Salesforce Administrator/Developer
Tranzlogix
07.2016 - 01.2019
- Coordinated with Sales, Marketing, and Customer service teams to compile comprehensive customer requirements.
- Designed and implemented customized Salesforce.com application to enhance user experience.
- Developed new Custom Objects, Custom Fields, and configured Custom tabs and Reports.
- Achieved streamlined workflow management through the implementation of effective Workflow rules and Page layouts. Enhanced Approval processes by executing timely tasks and Automated email alerts. Improved communication and efficiency with strategic Field updates and Outbound messaging.
- Configured Sharing settings and established Profiles based on organizational Role Hierarchy to safeguard sensitive information and maintain Data integrity.
- Streamlined administrative tasks and designed specific field and page layout customizations for Standard Objects, such as Accounts, Contacts, and Leads.
- Performed Data Analysis, Data cleansing and migrated data from SQL Server database to Sales force using Data Loader.
- Analyzed customer requirements and produced customized reports and dashboards for enhanced data visualization.
- Worked on Record Types, Validation Rules, Triggers and Page Layouts.
- Facilitated collaboration with team members and architects to deliver constructive input and feedback aligned with project objectives.
- Administered and maintained Salesforce.com standard objects, ensuring accurate tracking of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards, and reports.
- Conducted thorough user acceptance testing (UAT) in a full sandbox environment and generated outbound and inbound change sets to streamline code deployment to production.
- Supply Chain management system which provides technological services to clients to reduce their shipping cost.
Salesforce Business Analyst/Administrator
Sysha Inc
11.2014 - 06.2016
- Led the migration of an educational institution's outdated CRM system to a unified Salesforce platform. Directed requirement gathering and tailored Salesforce functionalities to meet organizational needs. Oversaw the development of custom business logic and the configuration of security and standard settings to enhance operational efficiency.
- Partnered with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
- Executed comprehensive implementation of Salesforce to optimize management of sales and service requirements.
- Developed and refined Salesforce.com settings to fulfill specific business needs, encompassing Custom Objects, Fields, Page layouts, Workflows, Approvals, and Validation rules.
- Administered User accounts and security frameworks, focusing on new User account setup, Profile management, Role Assignments, and enforcement of Security controls.
- Facilitated the development of teacher, student, and alumni communities.
- Analyzed complex business requirements and designed solutions using Process builder, Flows, Workflow Rules and Approval Processes.
- Utilized import tools, including Apex Data Loader and Import Wizards, to streamline data management processes.
- Conducted gap analysis to assess compatibility of existing system infrastructure with new business requirements.
- Involved in conducting extended Knowledge Transfer Workshops to familiarize the development team with the platform and ensure their ability to maintain and perform enhancements in the future.
Education
Master of Computer Applications -
Mother Teresa Womens University
Skills
- Salesforce Administration
- Flows, Process Builder & Workflows
- REST API Integration
- Data Management
- Lightning Web Components
- Apex Programming
- Release Management
- Java, HTML5, JavaScript, Python
- Microsoft SQL, DBAmp
- Proficient in Azure ADF and Snowflake
- Proficient in Qlik Sense
- Scrum, Jira and ServiceNow
Certification
- Certified Salesforce Platform Developer
- Certified Salesforce Platform Administrator & Administrator II
- Certified Salesforce Platform App Builder
- Certified Salesforce Platform Data Architect
- Certified Salesforce Platform Application Architect
Employment Status
Green Card
Timeline
Senior Salesforce Administrator/Developer
Accentcare
02.2019 - Current
Salesforce Administrator/Developer
Tranzlogix
07.2016 - 01.2019
Salesforce Business Analyst/Administrator
Sysha Inc
11.2014 - 06.2016
Master of Computer Applications -
Mother Teresa Womens University