Michael Berger
Fleming Island,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
22
22
years of professional experience
Work History
Uber & Lyft Driver
Uber & Lyft Driver
Jacksonville, FL
05.2021 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Helped passengers with luggage, collected fares and politely answered questions.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
- Recognized by corporate as top revenue-producer for Jacksonville
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors
Salespersom
Vanity Pups FL
Fleming Island, FL
03.2020 - 06.2021
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Improved operations through consistent hard work and dedication
- Drove operational improvements which resulted in savings and improved profit margins
Sales Associate, Owner
Happy Puppy Kennels Inc, Vanity Pups DBA
Queens, NY
01.2000 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed day-to-day business operations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Generated revenues yearly and effectively capitalized on industry growth.
- Trained and motivated employees to perform daily business functions.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Optimized team hiring, training and performance.
- Achieved perfect attendance and on-time record.
- Managed day-to-day business operations
Education
High School Diploma -
Richmond Hill Higschool
Richmond Hill, Queens NY06.1992
Skills
- Quality Assurance
- Recruitment and Hiring
- Policy Development and Enforcement
- Employee Motivation
- Budget Control
- Goal Setting
- Decision Making
- Customer Relations
- Multitasking and Prioritization
- Team Leadership
- Sales Tracking
- Sales Promotion
Timeline
Uber & Lyft Driver
Uber & Lyft Driver
05.2021 - Current
Salespersom
Vanity Pups FL
03.2020 - 06.2021
Sales Associate, Owner
Happy Puppy Kennels Inc, Vanity Pups DBA
01.2000 - 02.2020
High School Diploma -
Richmond Hill Higschool
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