Vanna Harris
Jacksonville,FL
Summary
Dynamic Member Service Representative with a proven track record in previous roles, excelling in member retention and correspondence. Skilled in banking operations and dispute resolution, I foster customer loyalty through exceptional service and education on new products. Adept at training teams, I enhance performance while ensuring compliance and accuracy in transactions.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Vystar
10.2024 - 03.2025
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
Live Teller Representative
121 Financial Credit Union
04.2022 - 10.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
Cashier Team Lead
Victoria Secret
01.2022 - 04.2022
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Business Administration And Management
FSCJ
Jacksonville, FLSkills
- Membership renewals
- Member retention
- Banking
- Member correspondence
Timeline
Member Service Representative
Vystar
10.2024 - 03.2025
Live Teller Representative
121 Financial Credit Union
04.2022 - 10.2024
Cashier Team Lead
Victoria Secret
01.2022 - 04.2022
No Degree - Business Administration And Management
FSCJ
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