Vanna Powell
Birmingham,AL
Summary
Dynamic professional with a proven track record at EBSCO, excelling in customer service and data management. Leveraged computer proficiency and exceptional administrative support to enhance client relations and streamline operations. Achieved significant improvements in customer satisfaction and office efficiency, demonstrating a strong blend of technical skills and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
EBSCO
08.2023 - 01.2024
- Answered multi-line phone system, routing calls, creating call history files, and assisted customers with trouble shooting.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Legal Assistant
Gathings Law
01.2019 - 01.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Marketing Assistant
Red Models
05.2018 - 05.2020
- Created engaging content for Pinterest, Facebook, and Instagram.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Facilitated partnerships with influencers, expanding reach and enhancing brand reputation.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
- Supported cross-functional teams in execution of integrated marketing campaigns, amplifying overall impact and reach.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Created customized marketing materials to increase product awareness.
Education
Certified Signing Agent - Notary Certificate
National Notary Association
Chatsworth, CA01.2021
Associate Of Business Administration - Business Administration
Jefferson State Community College
Birmingham, AL05.2006
High School - General Studies
Chelsea High School
Chelsea, AL05.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
Timeline
Administrative Assistant
EBSCO
08.2023 - 01.2024
Legal Assistant
Gathings Law
01.2019 - 01.2021
Marketing Assistant
Red Models
05.2018 - 05.2020
Certified Signing Agent - Notary Certificate
National Notary Association
Associate Of Business Administration - Business Administration
Jefferson State Community College
High School - General Studies
Chelsea High School