VANNESA DIAMBONG
Lynn,MA
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Overview
10
10
years of professional experience
Work History
Residential Counselor
Communitas Inc, Cooperative for human services
Wakefield, MA
02.2014 - Current
- Provided direct care to residents, including personal hygiene and daily living skills.
- Maintained accurate records of resident activities, behavior, and progress.
- Monitored resident safety and well-being on a 24 and 7 basis.
- Collaborated with other staff members to ensure quality of care was provided to all residents.
- Provided emotional support to residents dealing with various issues.
- Supervised medication administration according to doctor's orders.
- Conducted crisis intervention when needed.
- Attended seminars related to Group Home Staff Member duties.
- Adhered to HIPAA requirements regarding confidentiality of medical information.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Organized recreational activities both inside and outside the home environment.
- Educated new staff members about Group Home operations and protocols.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Documented and filed patient health reports and charts.
Cashier
Dunkin' Donuts
Boston, MA
11.2013 - 05.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Associate of Science - Nursing Education
North Shore Community College
Danvers, MA05-2024
Associate of Arts - Business Administration
Bunker Hill Community College
Charlestown, MA05-2019
Skills
- Patient Education
- Safety Management
- De-Escalation Techniques
- Client Advocacy
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Residential Counselor
Communitas Inc, Cooperative for human services
02.2014 - Current
Cashier
Dunkin' Donuts
11.2013 - 05.2016
Associate of Science - Nursing Education
North Shore Community College
Associate of Arts - Business Administration
Bunker Hill Community College
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