Vannessa Cardenas
Tucson,AZ
Summary
Bilingual pre-health student at the University of Arizona with hands-on experience in clinical front desk operations, patient communication, and healthcare administration. Passionate about healthcare access, community outreach, and gaining clinical experience to support patients and families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
El Rio Health
Tucson, AZ
07.2024 - Current
- Support clinical operations at a community health center serving diverse patient populations.
- Coordinate patient scheduling, insurance verification, appointment confirmations and electronic health records to ensure efficient operations.
- Assist with patient intake processes to improve patient flow for providers.
- Collect payments and handle sensitive patient information while maintaining HIPAA compliance.
- Provide bilingual communication support for Spanish-speaking patients.
Medical Receptionist
Tucson Orthopaedic Institute
Tucson, AZ
03.2023 - 07.2024
- Managed front desk operations in a busy orthopedic clinic to enhance workflow and reduce wait times.
- Took on additional responsibilities after a departmental restructuring, including training new staff on processes and protocols.
- Facilitated efffective communication between patients and providers to streamline services.
- Verified patient demographics and insurance for efficient billing operations.
- Implemented improvements for document organization and administrative records.
Education
Bachelor’s Degree - Pre-health Track
University of Arizona
Tucson, AZ05-2026
Skills
- Fluent in English & Spanish
- Patient Communication
- EHR & Medical Front Desk
- Organization & Scheduling
- HIPAA compliance
Certification
- Basic Life Support (BLS) Certified
- First Aid Certified
Clinical Exposure
Occupational Therapy Shadowing
- Observed therapy sessions to gain exposure to patient care and rehabilitation practices.
- Learned clinical workflows and patient interaction in a healthcare setting.
Community Service
Diaper Bank of Tucson - Volunteer
- Assist in packaging essential supplies to families and underserved populations.
- Support organization, packaging, and distribution of donated items.
- Contribute to improving community health and access to basic necessities.
Timeline
Medical Office Receptionist
El Rio Health
07.2024 - Current
Medical Receptionist
Tucson Orthopaedic Institute
03.2023 - 07.2024
Bachelor’s Degree - Pre-health Track
University of Arizona