NaKala Hernandez
Houston,TX
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
3
3
years of professional experience
Work History
Client relations
PetsMart
Houston, TX
01.2023 - Current
- Greets clients and patients
- Answer and screen phone calls
- Schedule appointments
- Gather preliminary information from clients
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Bathed and groomed pets using gentle techniques.
- Played with dogs and cats to maintain socialization and reduce stress.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
Warehouse Worker
Amazon
Houston, TEXAS
10.2022 - 01.2023
- Operated scanners, computers, and other equipment to track orders.
- Transported goods to designated areas within the warehouse facility.
- Organized warehouse space for efficient storage of products.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
- Investigated any reported problems regarding shipping errors or damages.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Amazon
Houston, TX
- Complied with all safety requirements.
- Accurately sorted and placed parts in racks or other designated areas.
- Electronically scanned products using a warehouse management system.
- Ensured damaged products are identified and removed when received.
- Read production schedule, customer order, work order, shipping order, or requisition to determine
Education
High school Diploma -
Booker T. Washington High school
Skills
- Client relations
- Record keeping
- Customer service
- Team collaboration
- Time management
- Effective communication
- Sales transactions
- Professionalism and courtesy
- Refunds and exchanges
- Credit card processing
- Merchandise exchange
- Credit and cash transactions
- Point-of-sale system operation
- Work ethic and integrity
- Money handling
- Scanner operations
References
- Chantessa Moore, 832-801-7899
- Gustavo Serrano, 346-342-8623
- Ana Chavez, 832-807-8584
Timeline
Client relations
PetsMart
01.2023 - Current
Warehouse Worker
Amazon
10.2022 - 01.2023
Amazon
High school Diploma -
Booker T. Washington High school