VANNESSA PETERSON
Union,NJ
Summary
Proven leader with extensive experience in overseeing all logistics operations including dispatching, inventory control, freight management, shipping and receiving, cost reduction, warehousing. Records management. Able to utilize computer-generated report query tools, integrated financial systems and other record management systems to interpret and reconcile financial data. Effective communicator who is highly skilled in collaborating with and building positive relationships with vendors, clients, team members, and senior management. Strong work ethic. Knowledgeable Safety Specialist well-versed in developing and managing safety procedures in trucking environments. Focused on maximizing worker safety with a hands-on and proactive approach. Desiring a new professional challenge with Taylor Management.
Overview
17
17
years of professional experience
Work History
Safety Specialist
XPO Logistics/BTT
01.2008 - 10.2019
- Driver log collection, review, and submission
- Performed tractor inspections
- Random drug testing/accident testing
- Assisted driver with hazmat documentation and placarding as needed
- Reviewed driver MVR and DOT violations and counsel
- Attended required driver/employee hazmat class and recertified bi-annually
- Assisted with on-scene accident/rollover reporting.
Customer Service Lead
Conrac Solutions LLC
09.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Operations Specialist
Yusen Logistics
02.2022 - 05.2023
- Worked in a team environment to execute daily operations plan
- Proactively managed relationship with accounts and carriers
- Monitored shipments to ensure service performance against daily and weekly plan
- Updated all systems timely and accurately
- Ensured lowest operational cost to maintain and improve margin
- High degree of accuracy required on all communications and data input
- Identified and communicated operational issues with Sr Management
- Order creation.
Operations Coordinator
XPO Logistics/BTT
12.2007 - 10.2019
- Accepted and created orders via EDI and email
- Verified accuracy of drayage and accessorial charges
- Ensured legality of move including weight, hazmat documentation and placards
- Confirm pickup and delivery information
- Resolve discrepancies
- Research and follow up invoicing disputes
- Provided back up dispatch support
- Assisted Safety as needed.
Ocean Dispatch
Maersk Inc.
07.2007 - 12.2007
- Coordinated and monitored vessel schedules
- Scheduled and delegated loads and deliveries
- Identified requirements and generated work orders to carriers
- Monitored arrival at terminal and carrier performance
- Provided proof of delivery documentation as needed.
Education
Some College (No Degree) - Accounting Technician
Union County College
Union, NJSkills
- Dispatching
- Customer Service
- Logistical Planning
- Risk Assessment & Safety
- Transportation Coordination
- File Management
- TMS/Citrix
- Vendor Relations
- Inventory Control
- Accident investigation
- Incident Reporting
- Safety Training
- Safety courses
- Worker Training
- Site Visits
- Procedure Implementation
- Critical Thinking
- Emergency response plans
- Training Coordination
- Audit Procedures
- Hazard Identification
- Workplace inspections
- Safe Chemical Handling
Home
(908) 964-2781
City
Union
State
NJ
Zip
07083
Port Credentials
TWIC
Cell
(908) 361-3734
Personal Information
Title: LOGISTICS SPECIALIST
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company CultureHealthcare benefitsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingCareer advancementWork-life balancePaid time off401k matchWork from home optionTeam Building / Company RetreatsPaid sick leave4-day work weekTimeline
Customer Service Lead
Conrac Solutions LLC
09.2023 - Current
Operations Specialist
Yusen Logistics
02.2022 - 05.2023
Safety Specialist
XPO Logistics/BTT
01.2008 - 10.2019
Operations Coordinator
XPO Logistics/BTT
12.2007 - 10.2019
Ocean Dispatch
Maersk Inc.
07.2007 - 12.2007
Some College (No Degree) - Accounting Technician
Union County College
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