Vannessa Jade Hernandez
Aptia
Dallas,TX
6
years of professional experience
Detail-oriented Benefits Administrator with experience in open enrollment, enrollment processing, and HIPAA-compliant support. Skilled in managing high-volume transactions, maintaining data accuracy, and resolving employee benefit questions with clear, professional communication.
Work History
Seasonal Benefits Administrator
4 Years 2 Months- Administered employee benefit programs and supported annual open enrollment, addressing benefit elections, eligibility inquiries, and enrollment changes to ensure smooth process for employees.
- Managed high volume, time sensitive benefit transactions while meeting established deadlines and maintaining strong attention to detail.
- Provide direct employee/client support regarding benefits plans, eligibility, enrollment processes and account related inquiries.
- Maintain detailed documentation of benefit transactions and communications while protecting confidential employee information.
- Resolved employee questions regarding medical, dental, vision, and retirement plan eligibility.
- Tracked benefit cases through ticketing systems, ensuring timely resolution and documentation.
Call Center Representative
4 Months- Processed account updates, plan changes, and payment inquiries with consistent accuracy.
- Explained benefit options, claims status, and membership information using clear, professional communication.
- Adhered to call center scripts, compliance requirements, and quality standards during customer interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed routine service requests while maintaining accuracy and compliance with HIPAA standards.
Hostess & Market Table Attendant
5 Months- Managed reservation lists and seating assignments to balance wait times and dining room capacity.
- Coordinated with servers and management to maintain accurate guest pacing and table turnover.
- Greeted guests warmly, setting polished first impressions and guiding seamless front-of-house flow.
- Answered phones, confirmed bookings, and relayed special requests with accuracy and professionalism.
- Monitored lobby organization, ensuring host stand readiness, cleanliness, and efficient guest check-in.
Education
High School Diploma
Skills
Benefit Administration
Open Enrollment
Benefits Administration
Enrollment Processing
Data Accuracy & Quality Control
HIPAA Compliance
Client/ Employee Support
Customer Service
Salesforce/CRM
Data Accuracy & Quality Control
Benefit Communication
Timeline
Seasonal Benefits Administrator
Aptia
08.2022 - CurrentRead More
Call Center Representative
Careington International Corporation
07.2021 - 11.2021Read More
Hostess & Market Table Attendant
Fogo De Chao
09.2020 - 02.2021Read More
A+ Academy Secondary
High School Diploma
Read More