Vannita Piedu
Alexandria,VA
Summary
Motivated and compassionate professional with hands-on experience in patient coordination, healthcare operations, and customer-facing services. Known for strong communication skills, confidentiality, and a calm, patient-centered approach in fast-paced environments. Brings proven leadership as an assistant manager and values teamwork, adaptability, and quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
CLEAR
10.2024 - Current
- Supervise daily operations and uphold high standards of service and compliance
- Lead and coach staff, ensuring smooth and secure workflow in customer-facing settings
- Handle incident management, troubleshoot devices, and coordinate secure processes
COVID Sample Collector
02.2023 - 07.2023
- Administered COVID-19 tests while ensuring patient comfort and safety
- Maintained accurate patient logs and upheld HIPAA confidentiality standards
- Provided clear instructions to patients and coordinated with lab teams
Patient Coordinator / Dispatcher
01.2022 - 02.2023
- Scheduled patient appointments and coordinated routing for healthcare transport
- Acted as a key point of contact, ensuring professionalism and patient-centered service
- Verified medical information and managed confidential health records
Hospice Internship
- Shadowed nurses and assisted with non-clinical patient care tasks
- Gained exposure to end-of-life care, patient interaction, and emotional support practices
- Observed daily clinical routines and developed strong interest in compassionate care
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Skills
- Patient Support & Scheduling
- HIPAA-Compliant Record Management
- Healthcare Administration
- Time Management & Organization
- Incident Response & Problem Solving
- Clear & Empathetic Communication
- Adaptability in Clinical Settings
- Team Collaboration & Supervision
Certification
CPR & First Aid (Planned)
Timeline
Assistant Operations Manager
CLEAR
10.2024 - Current
COVID Sample Collector
02.2023 - 07.2023
Patient Coordinator / Dispatcher
01.2022 - 02.2023
Hospice Internship
Bachelor of Science - Criminal Justice
Old Dominion University