Vanno Thomas
Katy,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
29
29
years of professional experience
Work History
Blackjack Dealer
Turning Stone Casino
Verona, NY
10.2002 - 05.2024
- Ensured proper security protocols were followed when dealing cards.
- Promoted responsible gaming practices among players at all times.
- Explained game and casino rules to guests.
Planter
Breakers Green House
Utica, NY
07.2001 - 09.2002
- Maintained and monitored crop growth by cultivating, fertilizing, irrigating and harvesting crops.
- Monitored weather conditions to ensure optimal growing environment for crops.
- Adjusted planter settings as needed based on soil type, climate conditions or other factors that may affect crop yield or quality.
Factory Worker
Donut Factory
Frankfort, NY
07.1998 - 06.2001
- Performed quality control checks on finished products.
- Loaded and unloaded items from machines and conveyors.
- Moved items between machines, conveyors and transport equipment to meet production needs.
Tire Manufactory
Utica Converter
Utica, NY
05.1995 - 06.1999
- Operated tire building machines to build tires according to specifications.
- Repaired faulty tires by replacing worn out components or repairing punctures.
- Performed routine maintenance on equipment used in the tire-building process.
Skills
- Conflict resolution techniques
- Reliable
- Team Player
- Cash Handling
- Crowd Control
- Money collection
- Time management abilities
- Task Prioritization
- Excellent customer service
Languages
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Affiliations
- Enjoys Cars
- Cat father and father of 2
- Cook
- Tidying and working on DIY projects at home
About Me
My name is Vanno Thomas, and I am a hardworking and dedicated 52-year-old originally from Saigon, Vietnam. I moved to New York in 1993 and, although I have limited formal education from Vietnam, I’m always willing to take on any task. I spent 22 years working at a casino, where I was well-known and loved by my colleagues, and I earned several certificates during my time there. I’m fluent in three languages, which helps me connect with different people and adapt easily. I recently moved to Texas in May 2024 with my wife and two children, and I’m looking for a full-time job where I can contribute my skills and strong work ethic.
References
References available upon request.
Timeline
Blackjack Dealer
Turning Stone Casino
10.2002 - 05.2024
Planter
Breakers Green House
07.2001 - 09.2002
Factory Worker
Donut Factory
07.1998 - 06.2001
Tire Manufactory
Utica Converter
05.1995 - 06.1999
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