Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanssetta Muncie

Hebron,OH

Summary

Dynamic Service Advisor with extensive automotive industry experience. Proven track record in customer service and problem-solving, enhancing client relationships and driving repeat business. Skilled in service estimates and warranty claims management, consistently exceeding performance goals while mentoring junior team members for improved efficiency.

Service professional with years of experience in customer-focused roles, delivering top-tier service solutions and resolving issues efficiently. Known for excellent team collaboration and achieving consistent results. Possesses strong analytical and communication skills, adaptable to changing needs.

Overview

16
16
years of professional experience

Work History

Senior Service Advisor

John Hinderer Honda Collision Center
02.2025 - Current
  • Writing estimates and supplements for insurance companies. Mostly State Farm.
  • Communicating with insurance companies.
  • Seeing each vehicle through their repair phases.
  • Ordering parts through parts trader. Working on Mitchell and CCC1. Using Albata and ICAR for procedures.
  • Pre and post scans using OPUS.
  • Assigning labor and doing part price increases. Posting invoices.
  • Working with techs to maximize each estimate.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
  • Continuously updated product knowledge through manufacturer training programs and independent research.
  • Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
  • Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
  • Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.
  • Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.

Service Advisor

Crash Champions
02.2024 - 02.2025
  • Writing estimates and supplements for insurance companies. Mostly State Farm.
  • Communicating with insurance companies.
  • Seeing each vehicle through their repair phases.
  • Ordering parts through parts trader.
  • Working on Mitchell and CCC1.
  • Using Alldata and ICAR for procedures.
  • Pre and post scans using OPUS.
  • Assigning labor and doing part price increases. Posting invoices.
  • Working with techs to maximize each estimate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Delivered prompt service to prioritize customer needs.

Service Advisor

Caliber Collision
01.2021 - 02.2024
  • Started as a CSR, working with customers and doing accounting for 6 months.
  • Moved to the parts department to learn parts and invoicing for 3 months with the goal to be a writer. I checked each part that came in. Handled returns. Calling vendors for needed parts.
  • They then needed a detailer, so I did parts and washed cars for those 3 months.
  • After 9 months of being at Caliber, they moved me to learn to be a writer. I was working with their best writers. Learning to write for most insurance companies. DRP's and non DRP's. After another 6 months, I was on my own as a service writer.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Foster Parent

House of New Hope
08.2013 - 07.2020
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Assisted foster children with completing homework assignments and improving their overall academic performance.
  • Prepared and maintained individual beds and personal space for foster children.
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
  • Assisted children through recovery from difficult home or school situations.
  • Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
  • Helped reunify birth families through coordinated visitation strategies.
  • Offered consistent guidance during difficult transitions or life changes to help foster children adapt more easily.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Developed trust-based relationships with each child by offering emotional support and empathetic listening skills when needed most.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.

Bakery Chef

Cakes By Brenda
03.2009 - 01.2013
  • Consistently met tight deadlines for high-volume orders without compromising quality.
  • Maximized freshness of baked products through careful scheduling of production times.
  • Developed strong relationships with suppliers, ensuring access to the highest quality ingredients at competitive prices.
  • Handled high-pressure situations calmly during peak business hours while maintaining top-quality service.
  • Decorated cakes for all occasions. Birthdays, weddings, and anniversaries.

Education

Culinary Arts

C-TEC
Newark, OH
05-2009

Skills

  • Automotive industry experience
  • Checking vehicles in
  • Mitchell
  • CCC1
  • Parts trader, ordering
  • Invoicing parts
  • Alldata
  • ICAR
  • ARMS
  • Supplement writing, working with insurance on approvals
  • Photo taking for each RO of each part
  • Assigning labor to techs
  • QC vehicles
  • Pre/Post scanning
  • Customer service expertise
  • Exceptional communication
  • Team management
  • Strong work ethic
  • Multitasking and organization
  • Computer skills
  • Team collaboration
  • Quality inspection
  • Data entry
  • Performance goals
  • Documentation and reporting
  • Workflow management
  • Service scheduling
  • Vehicle assessment
  • Records management
  • Price quoting
  • Service estimates
  • Cost estimation
  • Repairs scheduling
  • Warranty claims process management
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Phone etiquette

Timeline

Senior Service Advisor

John Hinderer Honda Collision Center
02.2025 - Current

Service Advisor

Crash Champions
02.2024 - 02.2025

Service Advisor

Caliber Collision
01.2021 - 02.2024

Foster Parent

House of New Hope
08.2013 - 07.2020

Bakery Chef

Cakes By Brenda
03.2009 - 01.2013

Culinary Arts

C-TEC

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