Alexis McNabb
Newark,Ohio
Summary
Throughout my career I have held many different positions, however they’ve all centered around being detail-oriented and making customers happy. Working with the public and providing customer service is something I’ve always enjoyed, and I pride myself on my empathy and communication skills. I love a challenge and possess the ability to complete multiple tasks simultaneously and in a timely manner. Setting and reaching goals is of very high importance to me and I am easily trained in new areas. I am excited to learn new things, meet new people, and take as many opportunities as I can!
Overview
13
13
years of professional experience
Work History
Rental Agent
John Hinderer Honda
Heath, OH
01.2024 - 09.2024
- Welcomed customers, offered assistance, and answered questions by providing rates, terms, availability, and conditions of rental.
- Oversaw maintenance, appearance and performance of company vehicles.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Worked with other dealerships, insurance companies, and warranty coordinators to provide rentals.
- Processed payments using cash or credit cards in accordance with company policies.
- Updated computerized records regarding mileage, fuel usage, repairs and maintenance performed on vehicles.
Merchandise Team Lead
American Eagle
Heath, OH
01.2012 - 12.2023
- Created product displays, store layouts and promotional plans for new and existing products.
- Monitored inventory levels to ensure adequate stock was available in stores.
- Developed and implemented merchandise strategies to meet the company objectives.
- Analyzed sales data to determine trends, anticipate customer needs and adjust merchandising strategies accordingly.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Resolved customer complaints quickly and efficiently while ensuring a positive shopping experience.
- Provided feedback and guidance to junior staff members on their performance and development needs.
- Coordinated with marketing department regarding promotions, special events, discounts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
General Manager/Customer Service
Finish Line
01.2012 - 08.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Previously held Assistant Manager and Sales Associates roles as well.
Education
Newark High School
01.2011
Skills
- Customer Service
- Visual Merchandising
- Store Management
- Inventory Management
- Shipping and Receiving
- Employee Training and Hiring
- Loss Prevention
- Store Maintenance and Cleaning
- Sales Metrics
- Cash Handling
- Product Placement
- Marketing placement
- Returns processing
- Policy and pricing compliance
References
o Darian Ritzius – Assistant Office Manager, Hopewell Dental Care – Heath 740-644-7751
o Tyler Ryan – Store Manager, Finish Line – Heath, OH 614-214-6007
o Tonya Lock – Executive Administrator, Robertson Construction – Heath, OH 740-258-2317
Timeline
Rental Agent
John Hinderer Honda
01.2024 - 09.2024
Merchandise Team Lead
American Eagle
01.2012 - 12.2023
General Manager/Customer Service
Finish Line
01.2012 - 08.2021
Newark High School
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