Vanthy Chham
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Fresno, CA
01.2019 - Current
- Maintained a clean, safe environment for clients in their homes.
- Monitored medication schedules and administered medications as needed.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Helped client with medication self-administration.
- Maintained clean and well-organized environment for client happiness and safety.
Phone Receptionist
4 PLAY ENT
Fresno, CA
08.2021 - 02.2024
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Utilized conflict resolution skills when dealing with difficult callers or situations.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Scheduled appointments for customers using an automated system.
- Processed payments over the phone from customers utilizing secure payment methods.
WAITRESS
Dennys Restaurant
Fresno, CA
02.2010 - 09.2020
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Cleared away dirty dishes from tables after each course was finished.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Reviewed daily specials, menu changes and service specifications.
Waitress
Ihop restaurant
Fresno, CA
02.2010 - 08.2019
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Collected tickets and followed proper cash-handling procedures.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Waitress
China Moon Buffet
Los Alamos, NM
01.2003 - 07.2007
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Cleared away dirty dishes from tables after each course was finished.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
High School Diploma -
West Hills College - Coalinga
Coalinga, CASkills
- Compassionate Caregiving
- Meal Preparation
- Emotional Support
- Recreational Activities
References:
References available upon request.
Timeline
Phone Receptionist
4 PLAY ENT
08.2021 - 02.2024
IHSS Care Provider
IHSS In Home Support Services
01.2019 - Current
WAITRESS
Dennys Restaurant
02.2010 - 09.2020
Waitress
Ihop restaurant
02.2010 - 08.2019
Waitress
China Moon Buffet
01.2003 - 07.2007
High School Diploma -
West Hills College - Coalinga
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