Summary
Work History
Education
Skills
Strengths
Timeline
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VanTrell Henderson

VanTrell Henderson

Austin

Summary

Results driven Leasing Agent with a strong background in sales and customer service, skilled in converting leads into signed leases and maintaining high occupancy rates. Proven ability to build rapport quickly, deliver engaging property tours, and manage the full leasing cycle from inquiry to move in. Known for professionalism, consistency, and exceeding performance goals in fast paced environments.

Work History

Leasing Agent | Customer Service Representative

The Martingale
Austin, TX
02.2025
  • Conducted 10 to 20+ property tours weekly, consistently converting prospects into residents
  • Achieved and maintained 83%+ occupancy rates through effective leasing strategies
  • Converted 25% to 40% of qualified leads into signed leases through strong follow up and relationship building
  • Managed 30+ inbound inquiries daily via phone, email, and in person interactions
  • Guided applicants through leasing process, ensuring accuracy in applications and documentation
  • Maintained organized leasing pipeline using CRM systems to track leads and follow ups
  • Built strong resident relationships, contributing to increased renewals and retention

Sales Associate | Customer Service

Lowe’s
Austin, TX
11.2019
  • Assisted 30+ customers daily, delivering solutions that increased sales and customer satisfaction.
  • Consistently met or exceeded sales goals by recommending products based on customer needs.
  • Maintained high customer satisfaction through clear communication and problem resolution.
  • Handled transactions accurately and efficiently in a fast paced retail environment.
  • Developed strong interpersonal skills by engaging with diverse customers daily.

Education

Diploma -

Hutto High School

Associate Degree - Civil Engineering

Austin Community College
03-2026

Skills

  • Leasing and Sales
  • Lead Conversion
  • Property Tours
  • Customer Retention
  • Lease Agreements
  • CRM Systems
  • Communication
  • Conflict Resolution
  • Time Management
  • Organization

Strengths

  • Strong ability to build trust and close deals.
  • High energy and goal oriented mindset.
  • Adaptable in fast paced, sales driven environments.
  • Detail oriented with strong organizational skills.
  • Excellent communication and active listening skills.
  • Ability to create a welcoming and positive first impression.
  • Team player who collaborates well with management and staff.
  • Strong problem solving skills in customer situations.
  • Confident and persuasive when presenting properties.

Timeline

Leasing Agent | Customer Service Representative

The Martingale
02.2025

Sales Associate | Customer Service

Lowe’s
11.2019

Associate Degree - Civil Engineering

Austin Community College

Diploma -

Hutto High School

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