Summary
Overview
Work History
Education
Skills
Timeline
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Vanyesha Mccrary

Bay Saint Louis,MO

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

13
13
years of professional experience

Work History

Warehouse Associate

Amazon
Saint Louis , MO
07.2021 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Housekeeper

Heart Of The House Hospitality
Saint Louis , MO
01.2018 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Sales Associate

Pisa Group
Saint Louis , MO
09.2015 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

Convergys
Saint Louis , MO
03.2014 - 09.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Macys Credit And Customer Service
Saint Louis , MO
06.2011 - 02.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.

Education

Hazelwood East High School
St Louis, MO
05.2011

Skills

  • General Housekeeping

Timeline

Warehouse Associate

Amazon
07.2021 - Current

Housekeeper

Heart Of The House Hospitality
01.2018 - Current

Sales Associate

Pisa Group
09.2015 - 04.2018

Customer Service Representative

Convergys
03.2014 - 09.2016

Customer Service Representative

Macys Credit And Customer Service
06.2011 - 02.2013

Hazelwood East High School

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Vanyesha Mccrary