Vardaan

Project : Boiler Juice ( Service Cloud )

Roles and Responsibilities:

• Configured Permission Sets and Profiles to control access for sales and support teams, ensuring appropriate access to Leads, Opportunities, Cases, and Accounts.
• Configured sharing settings to enable collaboration between sales and service teams, improving cross-functional efficiency.
• Ensured triggers adhered to Salesforce best practices for performance optimization in both sales and support operations.
• Utilized declarative tools like validation rules and workflow rules to automate common support processes without need for custom code.
• Integrated Open CTI with Service Cloud to enable support agents to handle calls directly from Salesforce.
• Built custom Apex triggers to automate lead conversion processes, opportunity stage updates, and data syncing between Sales Cloud objects.
• Leveraged Custom Settings and Custom Metadata Types to store configurations for Sales Cloud, such as sales targets, tier structures, and deal approval thresholds.
• • Leveraged Custom Settings and Custom Metadata Types to store configurations for Sales Cloud, such as sales targets, tier structures, and deal approval thresholds

Project : SWA – Service Cloud / Experience Cloud

Roles and Responsibilities:

• Designed, implemented and maintained salesforce architecture which includes validation rules to enforce data integrity and improve data quality, custom objects and fields and page layout resulting 10 % decrease in data delicacy and 20 % increase in data accuracy.
• Developed and maintained Apex triggers to automate business processes resulting 15% decrease in manual data entry.
• Created Lightning Web Components (LWC) to deliver modern and responsive user interfaces, enhancing user experience.
• Wrote comprehensive test classes to validate Apex code and ensure robust application performance.
• Created Record types for standard and custom objects, Validation rules, debugging Flow errors, reports and dashboards.
• Created permission sets to provide extra access to users as per requirements.
• Designed, implemented and maintained salesforce architecture which includes validation rules, ERD Diagram, triggers and flows.
• Implemented End to end Chat functionality, email-to-case, Live Chat.

Project : PFJ – Elevate - CPQ

Roles and Responsibilities:

• Expertly mapped legacy data export fields to custom and standard fields of salesforce objects and their respective record types.
• Implemented necessary transformations of legacy records to align data with Salesforce standards, ensuring seamless integration.
• Successfully migrated 25000 plus records into UAT and production environment, including accounts, contacts, contracts, opportunities, and custom objects resulting 96 % data migrated into salesforce without duplicates.
• Facilitated frequent communication with client data teams, conducting thorough data analysis, cross-examining requirements, and visualizing solutions within Salesforce.
• Leveraged Data Loader for efficient data migration and utilized Excel for in-depth data analysis and insights. Implemented triggers and processes to handle Platform Events, ensuring reliable event consumption and processing.
• Developed custom REST endpoints in Salesforce to expose specific functionalities securely to external applications.

• Acquired skills in configuration and customization of salesforce platform.
• Demonstrated solid understanding of client requirements.
• Acquired proficiency of apex programming, lightning web components, salesforce administrator, VS code and javascript.