Bhargavi Reddy Siddipeta
Hicksville,NY
Summary
Dynamic Salesforce and AI Engineer with over 10 years of enterprise CRM experience, specializing in Agentforce, Slack AI Skills, Data Cloud, and Einstein AI. Proven track record of transforming AI solutions from architecture to production at an enterprise scale, leveraging a strong foundation in Apex, Lightning Web Components (LWC), and third-party integrations. Adept at driving innovation and enhancing operational efficiency through the strategic implementation of cutting-edge technologies. Committed to delivering high-quality results that align with organizational goals and elevate user experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
ADP
NY
02.2025 - Current
- Lead developer on the Agentforce Seller Assist platform — AI-powered sales tools deployed to 6,600 ADP sales reps.
- Architected and delivered Agentforce Seller Assist — a pre-call intelligence tool for 6,600 ADP sales reps that surfaces latest account information, opportunity status, and recent Gong call summaries, enabling reps to walk into every conversation fully prepared without manually searching the CRM
- Built the Salesforce Outlook AI plugin with vertical playbook integrations and Einstein AI features, rolled out to 11,000 users — giving reps contextual account and deal guidance directly within their email workflow
- Developed the GenAI Outreach Email Assistant using Prompt Builder and custom Apex, generating personalized prospecting and cross-sell emails from structured account data — helping reps reach new leads and existing clients with the right messaging across ADP business units (BBS, MAS, GES, HRO, Compliance Solutions)
- Engineered Slack AI Skills to replace Agentforce topics, establishing a migration framework that decouples the platform from Agentforce dependency — including an Opportunity Tracker skill using natural language and dynamic SOQL with zero Apex or Flow
- Built Apex controllers integrating Databricks APIs for Account Intelligence and Product Intelligence workstreams, with section filtering logic, structured error logging, and comprehensive test coverage
- Configured Data Cloud data streams and unified data models to power real-time AI insights across the Agentforce ecosystem
Salesforce Developer
US Bank
NY
03.2023 - 01.2025
- Delivered mission-critical CRM transformation supporting regulatory compliance and customer experience excellence.
- Architected a Salesforce Survey solution capturing real-time product feedback for the Talech point-of-sale platform, driving M+ in product investment decisions
- Engineered advanced Batch Apex algorithms for automated project distribution, achieving load balancing across 150+ sales representatives and reducing customer onboarding time by 40%
- Orchestrated multi-cloud integration connecting Salesforce, Qualtrics, ServiceNow, and Pendo — processing 500,000+ daily customer interactions with 99.95% uptime under PCI DSS and SOX compliance
- Implemented Amazon Connect omnichannel solution for European market expansion supporting 12 languages, reducing average resolution time by 35% across 50,000+ monthly interactions
- Established GitLab-based CI/CD pipelines achieving zero-downtime releases and reducing deployment risk by 90%
- Mentored a team of 8 engineers across multiple time zones maintaining 98% sprint commitment reliability
Salesforce Developer
Vroom
Ann Arbor, MI
06.2021 - 03.2023
- Resolved critical Kafka-Salesforce integration failures, improving real-time deal processing reliability from 60% to 99.5% across 00M+ in annual transaction volume
- Built intelligent automation for refund and cancellation workflows, eliminating 2,500+ manual hours monthly and generating .2M in annual operational savings
- Architected high-performance LWC framework with lazy loading and error boundary patterns, achieving 40% faster page load times
- Implemented Datadog APM and FullStory analytics for proactive monitoring, reducing customer-impacting incidents by 70%
Salesforce Developer
InfoServices
Ann Arbor, MI
10.2019 - 06.2021
- Delivered enterprise CPQ transformation supporting $100M+ annual revenue with complex approval hierarchies and dynamic pricing models
- Architected omnichannel case management system with intelligent routing across 25,000+ monthly cases, improving first-call resolution by 45%
- Engineered real-time data syncing using Salesforce Platform Events and MuleSoft, maintaining consistency across 100K+ records between dual Salesforce instances
- Increased test code coverage from 60% to 92% through comprehensive test automation and CI best practices
Senior Systems Engineer
Infosys
Hyderabad, India
12.2011 - 06.2016
- Led full-stack application development across the complete SDLC from requirements through production deployment
- Implemented scalable database solutions optimizing complex queries and supporting real-time analytics for enterprise clients
Education
Masters in Computer Science -
University of Missouri
Kansas CityB.Tech in Computer Science - undefined
Jawaharlal Nehru Technological University
HyderabadSkills
- AI & Agentforce: Agentforce (Topics, Actions, Prompt Builder), Slack AI Skills, Einstein AI/Copilot, Data Cloud, Databricks API, NLP
- Salesforce Platform: Apex, LWC, Aura, Visualforce, Sales Cloud, Service Cloud, CPQ, Experience Cloud, Platform Events, Einstein Activity Capture, Outlook Plugin
- Integrations & DevOps: RESTful/SOAP APIs, MuleSoft, Kafka, AWS/Azure, GitLab CI/CD, Docker, Datadog, SOQL
- Languages & Tools: JavaScript, Apex, Java, HTML/CSS, Agile/Scrum
Certification
- Salesforce Platform Developer II
- Platform Developer I
- Data Cloud Consultant
- AI Specialist
- AI Consultant
- Platform App Builder
- Sales Cloud Consultant
- Administrator
Timeline
Senior Salesforce Developer
ADP
02.2025 - Current
Salesforce Developer
US Bank
03.2023 - 01.2025
Salesforce Developer
Vroom
06.2021 - 03.2023
Salesforce Developer
InfoServices
10.2019 - 06.2021
Senior Systems Engineer
Infosys
12.2011 - 06.2016
B.Tech in Computer Science - undefined
Jawaharlal Nehru Technological University
Masters in Computer Science -
University of Missouri