Varie Warren
Belleville,IL
Summary
Customer service professional handling 100+ calls per day, updating 10+ records per shift, and resolving 60+ cases per week across billing questions, troubleshooting, and call control. Builds consistency in a call center setting by handling member-facing insurance questions, navigating benefit information, and supporting accurate account communication. Well aligned with a Call Center Team Lead path that values queue management, coaching, and service quality.
Overview
1
1
Language
5
5
Certifications
15
15
years of professional experience
Work History
Provider Service Representative
United Heath Group
Maryland Heights, MO
12.2017 - Current
- Handle 60+ provider calls per day while delivering accurate benefit and accumulation information.
- Explain member insurance coverage and benefit accumulations to providers in a clear, professional manner.
- Verify insurance details and update provider information accurately during inbound calls.
- Document call outcomes and enter provider information with strong attention to detail.
- Use medical terminology and phone communication skills to support consistent provider service.
Customer Service Representative
Charter Communications
Bridgeton, MO
10.2015 - 12.2017
- Handle 60+ customer calls per shift while addressing billing questions, troubleshooting issues, and call control.
- Explain billing details clearly to customers, strengthening their experience and reducing confusion during calls.
- Resolve troubleshooting concerns with calm phone communication and steady call control in a fast-paced setting.
- Record customer information accurately using typing and computer skills to support smooth account updates.
- Support a better customer experience through clear communication, attentive listening, and consistent follow-through.
Call Center Representative
Convergy
Arnold, MO
02.2014 - 04.2015
- Handled 50+ customer calls per shift while providing clear billing support and professional phone communication.
- Managed customer conversations about bills and account information using a professional, detail-oriented approach.
- Entered and reviewed customer information in computer systems to maintain accurate records during each call.
- Improved typing speed while supporting daily phone work and routine computer tasks.
Overnight Stocker
Walmart
Glen Carbon, IL
09.2013 - 05.2014
- Stock shelves to keep aisles filled, orderly, and ready for customer traffic during overnight hours.
- Break down cardboard boxes and separate materials efficiently to speed up cleanup and simplify the next task.
- Finish assigned duties on time by staying organized and moving steadily through overnight work.
McDonalds Crew Member
McDonalds
Pontoon Beach, IL
08.2011 - 11.2012
- Provided courteous customer service, addressed orders promptly, and supported smooth front-counter service.
- Processed cash payments accurately and balanced register activity throughout each shift.
- Restocked supplies and merchandise to keep workstations organized and ready for service.
Education
Certified Nursing Assistant - CNA
Midwest Institute
Belleville, IL9 2025
High School Diploma - High School Diploma
Madison High School
Madison, IL1 2013
Skills
- Security
- Inmate supervision
- Visitor processing
- Court transport coordination
- Incident reporting
- Insurance verification
- Data entry
- Medical terminology
- Cash handling
- Records management
- Correctional facility procedures
Certification
CNA
Languages
English
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Additional Information
Willing to relocate: Anywhere
Timeline
Provider Service Representative
United Heath Group
12.2017 - Current
Customer Service Representative
Charter Communications
10.2015 - 12.2017
Call Center Representative
Convergy
02.2014 - 04.2015
Overnight Stocker
Walmart
09.2013 - 05.2014
McDonalds Crew Member
McDonalds
08.2011 - 11.2012
High School Diploma - High School Diploma
Madison High School
Certified Nursing Assistant - CNA
Midwest Institute