Summary
Overview
Work History
Education
Skills
Timeline
Generic

Varina McCloud

Bishop,CA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Case Manager

Horne, Inc
05.2023 - 10.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • 40 WPM with a 97% accuracy

Human Resources

Maximus, Inc
05.2022 - 03.2023
  • Provided daily supervision, feedback and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Organized and updated databases, records and other information resources.
  • Managed approximately 30 cases a day.

Front Desk Agent

Red Roof Inn Hotel
01.2017 - 05.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Associate of Science - Human Services

Cerro Coso Community College
Bishop, CA
05.2019

Skills

  • Case Management Tracking
  • Resource Management
  • Data Entry and Analysis
  • MS Office
  • Case Notes
  • Multitasking and Organization
  • Verbal and Written Communication
  • Crisis Intervention
  • Conflict Resolution
  • Case Planning

Timeline

Case Manager

Horne, Inc
05.2023 - 10.2023

Human Resources

Maximus, Inc
05.2022 - 03.2023

Front Desk Agent

Red Roof Inn Hotel
01.2017 - 05.2022

Associate of Science - Human Services

Cerro Coso Community College
Varina McCloud