Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Varmah Christopher Kanneh

Summary

Adept at network troubleshooting and fostering customer relationships, I significantly enhanced NOC operations at Lonestar Cell MTN through mentorship and critical disaster recovery efforts. My expertise spans from software installation to wireless networking, underscored by a commitment to continuous learning and cross-functional collaboration for seamless service delivery.

Overview

21
21

Years of Experienced as a Sole Proprietor

Work History

Network Operation Center Technician

Lonestar Cell MTN
01.2024 - 04.2024
  • Championed a culture of continuous learning within the NOC by sharing expertise, providing mentorship, and fostering a collaborative work environment.
  • Played a crucial role in disaster recovery efforts, ensuring minimal disruption to critical business functions during unexpected events such as power outages or natural disasters.
  • Work with field technicians remotely to resolve sector issues on 2G/3G/4G/LTE networks.
  • Work with Customer care and Call Center teams to resolve all network and call related faults
  • Work with Ericsson Winfiol, RNC, Mini Craft.
  • Do proper Network escalation with SLA and hourly network availability and performance report.
  • Collaborated with cross-functional teams to implement network infrastructure improvements, ensuring seamless integration.
  • Managed vendor relationships, coordinating effectively with third-party providers to resolve issues and optimize service delivery.

Business Owner

Monaliza Recharge Card And Mobile Phone Dealer
08.2003 - 04.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Do wholesale and retails across all level of customer
  • Consulted with customers to assess needs and propose optimal solutions.
  • Dear in airtime and data bundles on both GSM Companies: Lonestar Cell/MTN and Orange GSM Liberia

Education

Bachelor of Science - Information Technology

United Methodist University
Monrovia, Liberia
01.2017

Skills

  • Network Troubleshooting
  • Software Installation
  • Wireless Networking
  • Incident Management

I have training in the following areas in Telecommunication: Base Station Controller (BSC)

Radio Base Station(RBS)

Mobile Switching Center(MSC)

Home Location Register (HLR)

Radio Network Control (RNC)

have knowledge in Microsoft office suits ( Word, Excel, Powerpoint)

As a NOC Front Desk and back office technician, we all do basic Cyber Security training on a quarterly basic

Languages

English
Professional Working

Timeline

Network Operation Center Technician

Lonestar Cell MTN
01.2024 - 04.2024

Business Owner

Monaliza Recharge Card And Mobile Phone Dealer
08.2003 - 04.2024

Bachelor of Science - Information Technology

United Methodist University

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Varmah Christopher Kanneh