Varsha Choudhary

Key Responsibilities:
- Partnered with C-level executives to bring a revolutionary, passwordless authentication solution to market.
- Spearheaded the development of a self-serve platform, enabling seamless adoption by developers.
- Led the launch of the solution, ensuring successful deployment, testing, and documentation.
- Contributed to the growth plan, driving expansion and customer acquisition.

Achievements:

- Successfully launched the passwordless authentication solution, achieving targeted aadoption rate among target developers.
- Developed and executed a comprehensive go-to-market strategy, resulting in 40 increase in website traffic and 20 boost in sales leads.
- Built and maintained strategic relationships with key developer influencers and communities.

Skills Utilized:

- Developer Relations
- Partnership Development
- Go-to-Market Strategy
- Product Launch
- Self-Serve Platform Development
- Documentation
- Growth Planning

About Hawcx:

- Hawcx is a revolutionary startup transforming the authentication landscape with a passwordless, easy-to-implement solution.
- As Head of Developer Relations, I played a pivotal role in bringing this innovative solution to market, driving adoption, and contributing to the company's growth plan.

Business Support Engineering Manager, Business Messaging and Product Growth

Direct Manager Responsibilities:

- Led a team of 11 engineers in NORAM, providing coaching, mentoring, and growth development plans to support their career goals and foster collaboration across Meta teams.
- Empowered team members with hands-on support, opportunities to lead projects with lasting impact, and executive presentations.

Strategic Global Lead Responsibilities:

- Vendor Enablement:
- Launched and led a 360-degree project to assess areas of opportunity, including documentation, automation, training, externalization, cost-effectiveness, and vendor performance.
- Developed a Business Continuity Plan (BCP) for ensuring global 24/7 support with a vendor model that contributed to progressive process, quality, and automation aspects.
- Quality Assurance:
- Built a centralized and standardized quality assurance model, including:
- Planned approach to audit and quality testing
- Feedback loop with process improvement and scoring
- Enabled better performance feedback and improved quality.
- Externalization: Expansion and Growth:
- Expanded vendor support across three vendors in 4 regions, ensuring a solid, robust support mechanism for frontline, technical, and non-technical support.

Operational Excellence:

- Defined key KPIs for business success, customer satisfaction, and cross-functional partner alignment.
- Developed a model to identify the Voice of the Customer, enable improved escalation processes, and faster quality resolutions with customer delight.

Impact

• Achieved 25% revenue growth through expertly crafted strategic plans
• Enhanced customer satisfaction by 20% through innovative solution implementation
• Reduced costs by 30% through efficient process automation and resource optimization
• Successfully pivoted OKRs to adapt to changing market trends and dynamics
• Developed and executed comprehensive roadmaps, aligning teams and achieving long-term goals.

• Built and managed high-performing teams, reducing new hire ramp time by 50% and increasing efficiency by 30%
• Improved customer satisfaction ratings by 15% through proactive issue resolution and strategic partnerships
• Spearheaded the launch of a new support platform, achieving 25% reduction in costs and 30% increase in efficiency
• Collaborated with product and engineering teams to drive product growth and adoption, achieving 50% YoY growth in messaging volume and 20% increase in product adoption.

• Spearheaded support initiatives, driving 20% business growth through innovative partner demo programs and other collaboration initiatives with partnerships team
• Oversaw global support engineering, ensuring seamless operations and strategic alignment with XFNs
• Cross-trained staff in secondary roles, expanding operational diversity by 30%
• Implemented new technology solutions, streamlining workflows by 40%
• Effectively motivated and leveraged individual strengths, maximizing customer satisfaction and productivity by 35%
• Organized training for new team members and routine retraining for established employees, achieving strong team collaboration and career progression.

• Planned and executed strategies to increase business and drive profit growth
• Supervised and mentored employees, driving 25% increase in company objectives achievement
• Utilized real-time data and reports to monitor employee performance, identifying 30% of knowledge gaps and implementing targeted training
• Analyzed industry trends, led data-driven hiring and training decisions, resulting in 40% talent acquisition success
• Demonstrated exceptional leadership, driving transformational change and ensuring operational excellence.

• Built and managed high-performing global support teams, achieving 90% customer satisfaction and 20% business growth YOY
• Fostered positive work environment, boosting employee engagement and satisfaction by 30%
• Established and tracked KPIs, ensuring data-driven decision making
• Developed strategic partnerships with employees, management, and vendors, yielding 45% improvement in operational efficiency
• Implemented innovative operational strategies, improving productivity by 25%
• Effectively managed daily workloads, achieving 90% schedule adherence and 15% reduction in task delegation time
• Eliminated resource waste, achieving 30% reduction in costs through monitoring and control improvements
• Mitigated business risks, conducting thorough assessments and implementing effective strategies.

• Achieved 95% customer satisfaction, leading team of 40 engineers
• Mentored junior engineers, driving 35% improvement in team performance
• Developed process improvements, increasing efficiency by 20%
• Investigated system-wide issues, preventing recurrence
• Effectively handled tickets, utilizing remote and on-site support
• Maintained detailed records, ensuring knowledge base accuracy
• Conducted root cause analysis, preventing future technical problems
• Participated in on-call rotation schedule, providing 24/7 support
• Contributed suggestions during team meetings, driving innovation.