Summary
Overview
Work History
Education
Skills
Timeline
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Varshini Rokkam

Springfield,IL

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and successfully implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to meet evolving industry demands.

Overview

5
5
years of professional experience

Work History

Java Developer

Illinois Department of Aging
04.2023 - Current
  • Involved in the development, deployment, and maintenance of various firm products inside the portfolio
  • Developed java controller, services and implemented object-oriented design for business rules and workflows using Spring Boot
  • Conducted root cause analysis on application crashes and implemented fixes to prevent recurrence
  • Involved in Scrum (daily standup) meetings, Sprint/retrospective planning, and estimation of the tasks for the user stories and review the tasks for the next sprint
  • Collaborated with the Microservices team to develop Maven projects deployed on Tomcat
  • Involved in code reviews and performed integration testing of the modules
  • Involved in the deployment and support of the production system
  • Used GIT for source code control.

Technical Support Engineer

Department of Innovation & Technology
11.2021 - 12.2022
  • Developed custom solutions using RESTful APIs to meet client needs and SQL for database management, executing queries, and ensuring data integrity. Proficient in Linux for system administration tasks, ensuring smooth operations and troubleshooting.
  • Created and maintained comprehensive reports and dashboards to monitor key performance indicators (KPIs) such as ticket closure rates, response times, and resulting in an increase in customer satisfaction by 20%.
  • Efficiently managed daily activities using the Zendesk Ticketing Tool. Compiled reports on SLA targets, FTP jobs, and Active batch logs. Served as an Admin on community forums while maintaining Knowledge Base and Support articles.
  • Implemented agile project management methodologies within Jira, collaborating with Scrum master for development sprints, resulting in an increase in team coordination and a 15% improvement in productivity.
  • Performed root cause analysis of reported issues to enact corrections.

Technical support engineer

Cognizant Technology Solutions
10.2019 - 08.2021
  • Created a standardized troubleshooting process, reducing average resolution time and improving customer satisfaction by more than 20%.
  • Handled Level 1 and Level 2 technical support for product users, primarily focusing on software troubleshooting and performance optimization.
  • Used tools such as JIRA to track and prioritize incoming support tickets, ensuring that SLAs were met.
  • Worked with database administrators to troubleshoot SQL database connection issues, query optimization problems, and other backend issues impacting end-user performance.
  • Conducted root cause analysis for recurring technical issues, resulting in improved customer satisfaction.
  • Developed and maintained internal knowledge base articles and customer-facing FAQs to streamline issue resolution processes.

Education

Master of Science in Computer Science -

University of Illinois at Springfield
Springfield, IL

Bachelor of Technology, Computer Science - undefined

Godavari Institute of engineering & technology

Skills

  • IT Techniques: Software Development Lifecycle (SDLC), Agile Development, Entity-relationship Modelling, Project Management, Strategic Planning, Classification and Regression Analysis, Customer Relationship Management
  • Tools: Postman, Microsoft (Excel, Access, PowerPoint), Tableau, Power BI, MySQL, Jira, SQL Server (SSIS, SSRS), ARIS, Zendesk, Salesforce, Okta
  • Networking: Creating and managing Virtual Machines, Routing, Switching, Subnetting, configuring Access points, DHCP, DNS, ARP, TCP, UDP, and Packet tracing with Wireshark
  • Languages: SQL, Java, JavaScript, Python, Scripting, Linux

Timeline

Java Developer

Illinois Department of Aging
04.2023 - Current

Technical Support Engineer

Department of Innovation & Technology
11.2021 - 12.2022

Technical support engineer

Cognizant Technology Solutions
10.2019 - 08.2021

Bachelor of Technology, Computer Science - undefined

Godavari Institute of engineering & technology

Master of Science in Computer Science -

University of Illinois at Springfield

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Varshini Rokkam