Varunya Asistio
Hemet,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Guests Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Reservation Attendant
Pechanga Resort Casino
Temecula, California
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Hotel Guest Service
Pechanga Resort Casino
Temecula, California
01.2025 - 09.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Front Desk Receptionist
Doubletree By Hilton Hotel
Delmar, CA
09.2024 - 01.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Customer Service Representative
Homewood suites by Hilton San Diego/ Del Mar
San Diego, CA
06.2023 - 09.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Shop Owner
Self Employed Web
SAN DIEGO, CA
05.2021 - 06.2023
No Work
none employee
Uruma, Japan
11.2018 - 05.2021
Customer Service Representative
Shogun Hibachi
41501 Margarita Rd 101 Temecula, CA
07.2016 - 11.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Pala Casino
11154 CA-76 Pala, CA
01.2015 - 04.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Aiyara Thai Restaurant
41533 Margarita RD Ste M 102 Temecula , CA
01.2011 - 12.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Administrative Assistant And Coding -
Careerstep
Utah Labor Center Condominium, UT03.2021
Skills
- Paperwork Processing
- Consultative Sales
- Data Entry
- Account Updating
- Report Generation
- Problem Resolution
- Coordination
- Service Upselling
- Client Relations
- Stock Management
- Customer Service
- High-Energy Attitude
- Customer Consulting
- Microsoft Excel
- Credit Card Payment Processing
- Staff Training
- Problem solving
- Customer service
- Communication skills
- Appointment scheduling
- Leadership
- Microsoft office
- Multitasking Abilities
- Front desk operations
Languages
4,4,5
Education and Training
other
Timeline
Reservation Attendant
Pechanga Resort Casino
09.2025 - Current
Hotel Guest Service
Pechanga Resort Casino
01.2025 - 09.2025
Front Desk Receptionist
Doubletree By Hilton Hotel
09.2024 - 01.2025
Customer Service Representative
Homewood suites by Hilton San Diego/ Del Mar
06.2023 - 09.2024
Shop Owner
Self Employed Web
05.2021 - 06.2023
No Work
none employee
11.2018 - 05.2021
Customer Service Representative
Shogun Hibachi
07.2016 - 11.2018
Customer Service Representative
Pala Casino
01.2015 - 04.2016
Customer Service Representative
Aiyara Thai Restaurant
01.2011 - 12.2014
Medical Administrative Assistant And Coding -
Careerstep