Vashion Neal
Sanders,AZ
Summary
Proven Administrative Assistant at M.C. Smith Funeral Home, Inc., adept in data entry and customer service, enhanced client satisfaction by implementing secure filing systems and delivering exceptional support. Skilled in office administration and professional communication, I consistently improved operational efficiency. My background also includes compassionate patient care and effective team collaboration, demonstrating a strong problem-solving ability and a commitment to excellence. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
M.C. Smith Funeral Home, Inc.
10.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
CNA
Vero Health & Rehab
06.2011 - 10.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Federal Correctional Officer
Georgia Department of Corrections
04.2007 - 06.2010
- Conducted regular inspections of the living quarters, ensuring cleanliness, safety, and adherence to regulations.
- Assisted in the supervision of inmate work assignments, helping to maintain orderliness within the facility while providing opportunities for skill development and engagement during incarceration.
- Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings on a routine basis.
- Facilitated educational programs for inmates, promoting personal growth and responsibility while incarcerated.
Education
High School Diploma -
Washington County High School
Sandersville, Georgia06.1998
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Professional Communication
- Verbal Communication
- Professional and mature
Timeline
Administrative Assistant
M.C. Smith Funeral Home, Inc.
10.2016 - Current
CNA
Vero Health & Rehab
06.2011 - 10.2016
Federal Correctional Officer
Georgia Department of Corrections
04.2007 - 06.2010
High School Diploma -
Washington County High School
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