Vashonday White
Covington,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCA
VSP Vision
Rancho Cordova, CA
08.2022 - 09.2024
- Maintained accurate records of client care services provided on a daily basis.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Applied HIPAA privacy and security regulations while handling patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
PCA
Express Scripts
Saint Marys, GA
08.2021 - 08.2022
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Processed orders accurately according to established guidelines and timelines.
- Verified accuracy of data entry into company database system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Administrative Assistant
Lithonia Family Eyecare
Lithonia, GA
09.2017 - 08.2021
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Processed referrals from primary care physicians and specialists as needed.
Medical Administrative Assistant
Spectacular Eyecare
Covington, GA
12.2015 - 05.2017
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Verified accuracy of medical codes on claims prior to submission.
Education
Associate - Business and Healthcare Administration
Strayer University
Lithonia, GA09.2024
Diploma - Medical Administrative Assistant
Everest Institute
Jonesboro, GA01.2014
High school diploma or GED -
Eastside High School
Covington, GA05.2006
Skills
- Data Entry
- HIPAA Compliance
- Phone Etiquette
- Appointment Scheduling
- Call handling
- Customer Service
- Account Management
- Understanding Customer Needs
Additionalinformation
Vital Signs, Disinfecting Procedures, Universal Precautions, Prepare treatment & exam rooms, Assist Physician, Respiratory, Injections, Administering medicine, Suture wound care, Physical exams, Knowledge of insurance programs, Written & Verbal Communication, Appointment Scheduling, Health Records Management, Handle basic computer functions such as patient data input and billing insurance using Medisoft manager, Utilize laboratory techniques to perform routine tests: Strep, CBC, Blood Sugar, Urinalysis, Pregnancy, Facilitate one-on-one quality patient care, Write prescriptions for physician approval and signature, Perform callbacks to check on patient status, Furnish instructions and information for use of medications
Certification
- HIPAA Certified, 11/15, 11/17
- Certified Medical Administrative Assistant, 11/15, 11/17
- NHA Certified, 07/19, 07/26
- Driver's License, 07/19, 07/26
Assessments
- Work style: Reliability, Proficient, 08/21
- Customer focus & orientation, Proficient, 07/21
Personal Information
- Authorized To Work: US
- Title: Medical Administrative Assistant
Timeline
PCA
VSP Vision
08.2022 - 09.2024
PCA
Express Scripts
08.2021 - 08.2022
Medical Administrative Assistant
Lithonia Family Eyecare
09.2017 - 08.2021
Medical Administrative Assistant
Spectacular Eyecare
12.2015 - 05.2017
Associate - Business and Healthcare Administration
Strayer University
Diploma - Medical Administrative Assistant
Everest Institute
High school diploma or GED -
Eastside High School
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