20+ years of experience in Information Technology. With over 3+ years of experience serving as a Scrum Master (Team Coach) in the Identity and Access Management domain, I have been dedicated to fostering an agile environment where the team upholds agile values and principles, adhering to the agreed-upon processes and practices. Among the responsibilities in my role are the removal of obstacles, as well as safeguarding the team from external interruptions and distractions. Extensive experience in software system analysis, design, and development of Telecom / Manufacturing / Automobile / Pharmaceutical / Telemarketing related applications. 6+ years of experience in Computer Systems Analysis. 10+ years of extensive software development experience using SQL Server 2000/2008 R2 and Oracle 8i Databases. More than 5 years of experience in Application support analysis. Extensive exposure in designing, building, administrating large scale applications and in Database management, Diversified experience to IT supports in the analysis, development, implementation, and the maintenance of complex software-related technologies. Successfully managed customer and user expectations in many areas.