Vathinee Surattana
Queens,NY
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Waitress
The Sabeing Thai
New York, NY
10.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Helper
La Bacasse
Maple City, MI
05.2022 - 09.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Restaurant Hostess
La Bacasse
Maple City, MI
05.2021 - 09.2022
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Crew Member
Dunkin' Donuts
West Yarmouth, MA
03.2022 - 07.2022
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service and sales techniques.
Education
High School Diploma -
Piyamaharachalai School
Nakhon Phanom 07.2013 - 03.2019
BBA - International Business Management
Khon Lean University
Thailand 07.2019 - 11.2022
Skills
Menu memorization
Beverage preparation
Stocking and replenishing
Exceptional customer service
New hire training
Thai
I'm Thai so I can speak Thai fluently
Timeline
Waitress
The Sabeing Thai
10.2022 - Current
Kitchen Helper
La Bacasse
05.2022 - 09.2022
Crew Member
Dunkin' Donuts
03.2022 - 07.2022
Restaurant Hostess
La Bacasse
05.2021 - 09.2022
BBA - International Business Management
Khon Lean University
07.2019 - 11.2022
High School Diploma -
Piyamaharachalai School
07.2013 - 03.2019