Vatsal Panchal
Jacksonville,FL
Summary
Dynamic Hotel Manager with a proven track record at Ganesai LLC, excelling in guest relations management and staff training. Enhanced customer satisfaction through innovative service initiatives and effective complaint resolution. Skilled in revenue generation and performance evaluations, driving operational efficiency and profitability while fostering a positive team environment.
Driven professional with background in fast-paced hospitality environment seeking to transition into new field. Developed skills in team leadership, operational management, and enhancing customer experiences. Looking to leverage these abilities in fresh, dynamic setting.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
Work History
Hotel Manager
Ganesai LLc
08.2024 - 07.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
Cashier Supervisor
Canaan Superette
03.2023 - 08.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Computer And Information Sciences
Texas Southern University
Houston, TXSkills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Staff training
- Staff supervision
- Office and staff streamlining
- Reservations management
Accomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 10 months.
Languages
English
Professional Working
Timeline
Hotel Manager
Ganesai LLc
08.2024 - 07.2025
Cashier Supervisor
Canaan Superette
03.2023 - 08.2024
Computer And Information Sciences
Texas Southern University
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