VAUGHAN GRAHAM

• With over 8 years of experience, I have expert working knowledge of SONET/DWDM equipment and services (e.g., DCS and optical muxes), as well as testing and turn-up procedures, and subject-matter-expert-level troubleshooting and maintenance.
• PM: Test and maintain back-up power in optimum condition.
• Basic electricity knowledge, as it relates to telecommunications (through courses or on-the-job related training), including reading and interpreting circuit diagrams, equipment drawings, and technical manuals.
• This position requires 24/7 on-call availability. I am on call seven days a week, and this has prepared me to operate effectively and strategically under pressure, as I often work outside of the regular business hours and perform weekend and holiday work. As I maintain and build the Verizon network in Northern NJ, which covers approximately 4,600 sq mi.
• Leading, motivating, and developing a high-performing team of approximately 21 to 28 employees, while simultaneously driving change to meet our organization’s strategic business goals.
• Interpreting collective bargaining labor agreements, participating in the employee grievance process, and managing bargained-for, unionized employees.
• I reviewed and interpreted work orders, wiring lists, wiring diagrams, and equipment drawings. Additionally, I followed standard practices while performing my job duties. Where there were none, I created a method operating procedure (MOP) for future reference.
• Responsible for the provisioning and maintenance of the Central Office, including, but not limited to, digital switches, subscriber loop carrier systems, DSL, Ethernet, POTS, and digital and optical multiplexers (Muxes).
• Supervised staff and coordinated schedules to optimize workflow efficiency.
• Managed daily operations and ensured compliance with company policies.
• Oversaw inventory management and maintained accurate stock levels.
• Collaborated with upper management on strategic planning initiatives.
• Maintained accurate records of employee attendance and payroll information.

Supervision of a 13-deckhand crew, ensuring all charged duties were completed.

• Supervised daily operations of ferry terminal and staff activities.
• Managed safety protocols to ensure passenger security and compliance.
• Resolved passenger inquiries and addressed service-related issues effectively.
• Trained new employees on operational procedures and customer service standards.
• Implemented efficient workflow processes to enhance terminal operations.
• Facilitated communication between staff, management, and external agencies regularly.
• Monitored equipment functionality and reported maintenance needs promptly.
• Responsible for the maintenance, security of moored vessels, and ferry terminal.
• Review of weekly time sheets, scheduling, paid time off, and compiling daily detail assignments.
• Adept at the maintenance and repair of plumbing and HVAC systems, both shipboard and shore-side.
• Ensure the safety of passengers while docking and undocking vessels.
• Prompt and necessary responses to medical emergencies, in addition to assisting the NYPD with unruly passengers.
• Reason for leaving: Position eliminated

• Responsible for the safe handling of ferry boats utilized in transporting passengers to and from the Statue of Liberty and Ellis Island national monuments.
• History and information about both national monuments, surrounding local landmarks, and tourist attractions, such as Battery Park, Liberty State Park, and the Central New Jersey Railroad Terminal, are provided to passengers and tourists.
• Customer service and friendly interaction are provided to passengers.
• Acting as a liaison for the National Park Service Rangers and tourists.
• Reason for leaving: Resigned, new position secured with Staten Island Ferry.
• Operated deck equipment to assist with docking and undocking procedures.

• Assist cell phone users utilizing company’s proprietary software
• Internet issues, including network air cards
• Troubleshoot connectivity
• Network lag issues
• Performed hardware break fix resolution on company desktop/laptops, service set-ups and cancellation when required.
• Executed methods and procedures, including pre- and post- testing of changes
• Worked closely in managing projects with multiple organizations (internal and external), ensuring proper packet path and application security
• Service requests completed within required timeframes
• Project management of new network deployments
• Assisted in the design process of integrating security networks with voice and data networks Monitored performance of security network elements
• Reason for leaving: Resigned, new position secured with State Cruises

• Responsible for the operation and proper function of over 500 client workstations and 3 Windows NT servers.
• Professionally managed and resolved 1,500 to 2,000 trouble calls monthly.
• Monitored and maintained the confidentiality of the security and transportation of a multitude of classified materials and equipment.
• Worked as an integral part of a mobile hardware/software response team.
• Traveled to bases worldwide to assist in the repair and replacement of systems damaged due to catastrophe and/or network intrusion.
• Member of a design and set-up team.
• Installed secure and unsecured networks for six shore commands and four Nimitz-class aircraft carriers.
• Accountable for the safety, well-being, and supervision of an average of 150 junior service members, I implemented naval security and a guard post at the base entrance.
• Deployed in support of Operation Iraqi Freedom, completing 19 combat deployments.
• Base Police Officer, Whidbey Island, Naval Air Station.
• Provided the highest quality products, services, and facilities to the Naval aviation community and all organizations.
• Ensured business practices via the Regional Office Detachment, Whidbey Island, Washington.
• Delivered coherent, consistent, and timely responses to the region and other commands.
• Served in the Naval Security Force as a guard at Little Creek Amphibious Base and Bahrain Naval Station in an armed position, conducting roving patrols.
• Reason for leaving: Tour completed.