Vaughan Highlen
Fort Worth,Tx
Summary
Dedicated and results-driven Carrier Sales Representative with a proven track record of success in optimizing logistics operations and fostering strong partnerships. Adept at leveraging industry knowledge and analytical skills to match freight with the right carriers, ensuring cost-effective and efficient transportation solutions. Exceptional communicator and negotiator, adept at cultivating relationships with carriers and internal teams. Proven ability to exceed sales targets, streamline processes, and contribute to overall business growth. Seeking to bring my expertise and drive for excellence to a dynamic team in the logistics industry.
Overview
6
6
years of professional experience
Work History
Carrier Relations Representative
MVT Logistics
05.2023 - Current
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Successfully moved 400 + loads.
Package Handler
UPS
03.2022 - 04.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Developed strong relationships with warehouse personnel, fostering a positive work environment that promoted collaboration.
- Was responsible for making sure everyone had the proper equipment.
Uber Eats Driver
Uber
01.2020 - 02.2022
- Delivered for Uber Eats part time while going to school full time.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Assistant to Project Manager
Main Street Incorporation
05.2019 - 08.2019
- Assisted project management by coordinating and dispatching technicians, ensuring the efficient and timely completion of assigned tasks.
- Communicated with customers to make sure tasks or assignments got done correctly.
- Assisted project manager with day-to-day tasks
- Improved multitasking and communication skills through hands-on experience.
- This role significantly enhanced my ability to collaborate effectively within teams, optimizing overall efficiency.
Delivery Driver
Dominos
08.2017 - 05.2019
- Was able to do everything in the store from answering phones and customer service, to making pizzas and delivering them
- Dependable and reliable as a delivery driver
- Although I was the youngest delivery driver, I was one of the most efficient.
Education
Logistics and Supply Chain Management, BS -
University of North Texas
Denton, TX05.2023
Skills
- Strategic planning
- Organizational skills
- Relationship building
- Interpersonal skills
- Team collaboration
- Problem-solving abilities
- Logistics knowledge
- Attention to detail
- Strong negotiation skills
- Multitasking capabilities
- Freight industry understanding
Honors Awards
Dean’s list, Fall 2018-Present
Timeline
Carrier Relations Representative
MVT Logistics
05.2023 - Current
Package Handler
UPS
03.2022 - 04.2023
Uber Eats Driver
Uber
01.2020 - 02.2022
Assistant to Project Manager
Main Street Incorporation
05.2019 - 08.2019
Delivery Driver
Dominos
08.2017 - 05.2019
Logistics and Supply Chain Management, BS -
University of North Texas
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