Mark Torres
Mesa
Summary
Experienced software engineer with a goal to utilize analytical and strategic planning skills to develop innovative solutions in the technology sector. Strong problem-solving skills and a deep understanding of programming languages drive me to contribute to cutting-edge technologies. Eager to apply expertise in software development to create impactful solutions for complex challenges. Committed to continuous learning and staying up-to-date with industry trends for delivering high-quality results that drive business growth and enhance user experiences.
Overview
8
8
years of professional experience
Work History
Carrier Support Representative Lead
OPENLANE
01.2017 - Current
- Spearheaded policy formulation initiatives that improved transporter account retention by 20%, aligning with organizational mission
- Conducted complex program reviews to evaluate operational efficiency; increased data accuracy by 30% through Salesforce reporting systems
- Coordinated team efforts leading to process improvements tracked via critical metrics; enhanced productivity by optimizing workflows up to 50%
- Trained new hires and facilitated their integration into company processes effectively
Education
Bachelor of Science - Exercise Science
Indiana University Bloomington
Master of Science - Computer Science, Concentration in Software Engineering
Merrimack College
12.2024
Skills
- Analytical Thinking
- Strategic Planning
- Leadership
- Communication Skills
- Problem Solving Strategies
- JavaScript Proficiency
- SQL Expertise
- Operations Management
- Team Building/Leadership
- Customer Satisfaction Enhancement
- Revenue/Sales Growth Initiatives
- Process Improvement Techniques
- Creative Idea Generation
- Staff Training/Supervision
- Account Management Excellence
- Key Relationship Building Abilities
- Opportunity Identification & Exploitation
- Program Coordination Expertise
- Career Development Facilitation
- Performance Review Execution
- Policy Compliance Assurance
- Salesforce Utilization Mastery
Timeline
Carrier Support Representative Lead
OPENLANE
01.2017 - Current
Master of Science - Computer Science, Concentration in Software Engineering
Merrimack College
Bachelor of Science - Exercise Science
Indiana University Bloomington
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