Vaughanetta Torrence
Irvington,US
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Capr1corn2 ABHC LLC
Maplewood, NJ, US
12.2020 - Current
- Educated customers how to use company systems, complete forms
- Dealing with customer complaints over the phone, via email, mail, or social media
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets
Receptionist Administrator /BDC
Zezo Auto Sales
Newark, NJ
07.2022 - 10.2024
- Collaborated with sales representatives to ensure smooth handover of qualified leads for a seamless transition into the sales process.
- Strengthened customer retention through timely follow-ups and proactive resolution of issues.
- Used and learned digital marketing to propel business.
Appointment Scheduler/ Covid 19
Navient
Horseheads, NY, US
06.2020 - 06.2022
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Telephone Receptionist
USA Security Services, Inc
Paramus, NJ, US
02.2015 - 03.2019
- Handled high call volume periods with ease, demonstrating strong multitasking skills while maintaining professionalism at all times.
- Maintained organized records of all telephone interactions, ensuring accurate documentation and easy retrieval for future reference.
- Collaborated with team members to ensure seamless call handoffs, resulting in reduced caller frustration and improved overall service quality.
Education
High School -
Continental Academy
Miramar, FL01.2006
Skills
- Time Management Skills
- Ability to Work Independently
- Solid Communication Skills
- Team Player Skills
- Self-Motivation
- Emotional Intelligence
Timeline
Receptionist Administrator /BDC
Zezo Auto Sales
07.2022 - 10.2024
Customer Service Agent
Capr1corn2 ABHC LLC
12.2020 - Current
Appointment Scheduler/ Covid 19
Navient
06.2020 - 06.2022
Telephone Receptionist
USA Security Services, Inc
02.2015 - 03.2019
High School -
Continental Academy