Summary
Overview
Work History
Education
Skills
Timeline
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Vaughanetta Torrence

Irvington,US

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Capr1corn2 ABHC LLC
12.2020 - Current
  • Educated customers how to use company systems, complete forms
  • Dealing with customer complaints over the phone, via email, mail, or social media
  • Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets

Receptionist Administrator /BDC

Zezo Auto Sales
07.2022 - 10.2024
  • Collaborated with sales representatives to ensure smooth handover of qualified leads for a seamless transition into the sales process.
  • Strengthened customer retention through timely follow-ups and proactive resolution of issues.
  • Used and learned digital marketing to propel business.

Appointment Scheduler/ Covid 19

Navient
06.2020 - 06.2022
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

Telephone Receptionist

USA Security Services, Inc
02.2015 - 03.2019
  • Handled high call volume periods with ease, demonstrating strong multitasking skills while maintaining professionalism at all times.
  • Maintained organized records of all telephone interactions, ensuring accurate documentation and easy retrieval for future reference.
  • Collaborated with team members to ensure seamless call handoffs, resulting in reduced caller frustration and improved overall service quality.

Education

High School -

Continental Academy
Miramar, FL
01.2006

Skills

  • Time Management Skills
  • Ability to Work Independently
  • Solid Communication Skills
  • Team Player Skills
  • Self-Motivation
  • Emotional Intelligence

Timeline

Receptionist Administrator /BDC

Zezo Auto Sales
07.2022 - 10.2024

Customer Service Agent

Capr1corn2 ABHC LLC
12.2020 - Current

Appointment Scheduler/ Covid 19

Navient
06.2020 - 06.2022

Telephone Receptionist

USA Security Services, Inc
02.2015 - 03.2019

High School -

Continental Academy

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Vaughanetta Torrence