Vaughn Owens
Buffalo,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Medical Transport Driver with exceptional knowledge of operating handicap-accessible passenger vans within Erie and Niagara County area. Safely and securely transports patients and helps clients transfer between destinations. Keeps vehicle sanitary and clean for pleasant passenger experience. Driver experienced in passenger transportation and safety. Professionally cleans company vehicle, assists clientele in boarding and utilizes location devices for successful navigation. Consistently exceeds business expectations and customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner
Rising Phoenix Transport LLC
2021.01 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Decreased incidents of late arrivals by efficiently planning routes according to daily schedules, accounting for potential delays such as construction or traffic congestion.
- Increased overall team performance through effective communication and collaboration with fellow drivers and dispatchers.
- Maintained accurate records of mileage, trip logs, and vehicle maintenance for proper documentation and reporting purposes.
- Streamlined transportation coordination with medical staff, resulting in improved efficiency of patient pickups and dropoffs.
Education
Associate of Applied Science - Opthalmic Dispensing
Erie Community College
Buffalo, NY05.2014
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Defensive Driving
- Confidentiality Compliance
- Scheduling appointments
- Vehicle Inspection
- Patient Transport
- City and non-city driving
- Medical Equipment Operation
- Passenger Safety
- GPS and route planning
Certification
- CTAA PASS Training
- CDL B License
- Driver Defense Course Training
Timeline
Owner
Rising Phoenix Transport LLC
2021.01 - Current
Associate of Applied Science - Opthalmic Dispensing
Erie Community College
- CTAA PASS Training
- CDL B License
- Driver Defense Course Training
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