Vaurese Henderson
Spring,TX
Summary
Accomplished Certified Pest Control Technician with a proven track record at EcoShield Pest Control, enhancing customer satisfaction through effective pest management solutions and exceptional service. Skilled in integrated pest management and fostering strong client relationships, I excel in creating healthy environments and boosting sales through strategic upselling. Demonstrates dependability and a commitment to public health. Hardworking Certified Pest Control Technician bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches.
Overview
17
17
years of professional experience
Work History
Certified Pest Control Technician
EcoShield Pest Control
Houston, TX
03.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Exceeded company performance benchmarks by consistently achieving high customer satisfaction ratings and low callback rates.
- Demonstrated versatility in handling a wide range of pests, tailoring treatment methods accordingly for optimal results.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
Certified Pest Control Technician
Bio Tech Pest Control
Spring, TX
05.2019 - 02.2021
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Safeguarded public health by effectively managing pests known to cause harm or transmit diseases such as rodents, insects, or wildlife intruders.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Increased client retention through thorough inspections and customized pest management plans.
- Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
Store Manager
Party City
Humble, TX
09.2013 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Sales Associate/Stocker
Party City
The Woodlands, TX
04.2007 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Oak Ridge High School
The Woodlands, TX05.2005
Skills
- Rodent Control
- Sanitation Practices
- Integrated Pest Management
- Bed Bug Extermination
- Pest Prevention Strategies
- Dependable and reliable
- Pest management techniques
- Pest inspections
- Pest management solutions
- Public health knowledge
Timeline
Certified Pest Control Technician
EcoShield Pest Control
03.2021 - Current
Certified Pest Control Technician
Bio Tech Pest Control
05.2019 - 02.2021
Store Manager
Party City
09.2013 - 05.2019
Sales Associate/Stocker
Party City
04.2007 - 09.2013
High School Diploma -
Oak Ridge High School